Experienced Intake​/Sales Department Manager

Job Title:

Experienced Intake / Sales Department Manager

Location:

Medford, Massachusetts

Work Arrangement:
Hybrid:
In-person, 3 days per week (Medford office)

Compensation: $75,000 – $110,000+ (base salary, commensurate with experience; performance incentives may be available)

Brooks Law is a fast-growing, mission‑driven law firm focused on delivering exceptional client experiences while scaling responsibly. We operate in a high‑performance, team‑oriented environment where systems, accountability, and leadership matter. This role is central to the firm’s continued growth.

The Intake / Sales Department Manager leads and optimizes the firm’s intake and client conversion operations. This is a leadership role responsible for managing people, improving processes, driving conversion metrics, and ensuring every prospective client receives a professional, empathetic, and efficient experience.

You will oversee the intake/sales team, establish performance standards, refine scripts and workflows, and partner with marketing and legal teams to maximize signed cases and revenue quality.

• Lead, coach, and develop intake/sales staff
• Establish clear performance expectations and accountability
• Conduct regular training, call reviews, and feedback sessions
• Manage schedules, coverage, and staffing needs
• Monitor and improve lead-to-consultation and consultation-to-sign rates
• Refine sales scripts, objection handling, and follow‑up strategies
• Identify bottlenecks and implement corrective actions
• Ensure consistent, high‑quality client communication

• Build and maintain structured intake workflows
• Improve CRM usage, tracking, and data integrity
• Standardize procedures to reduce errors and missed opportunities
• Collaborate on automation and efficiency initiatives

• Track KPIs and produce regular performance reports
• Analyze data to drive decisions and improvements
• Hold team accountable to conversion and responsiveness targets
• Partner with marketing to align lead quality and messaging
• Coordinate with attorneys and legal teams on case fit and expectations
• Support firm growth initiatives and operational scaling

Required:

• Prior experience managing a sales, intake, or client‑facing team
• Strong leadership, coaching, and accountability skills
• Comfortable working with metrics, KPIs, and performance targets
• Excellent communication and interpersonal abilities
• Highly organized and process‑oriented

Preferred:

• Experience in legal intake, professional services, or high‑volume sales environments
• CRM or pipeline management experience
• Ability to improve scripts, workflows, and systems
• Experience in fast‑growth or scaling organizations

• Leadership & team development
• Analytical thinking & problem solving
• Operational discipline
• Sales psychology & client communication

Performance in this role may be evaluated based on:

• Lead response times
• Consultation booking rates
• Client conversion rates
• Revenue quality / signed case value
• Team performance and retention

This is a high‑impact leadership position within a scaling firm. Strong performance can lead to expanded operational leadership responsibilities and advancement opportunities as the firm grows.

• Professional, fast‑paced, performance‑driven
• Collaborative, systems‑focused culture
• In‑person presence required in Medford office three days per week
• Competitive base salary ($75K – $110K+)
• Potential performance‑based incentives
• Benefits package (details provided during hiring process)

If you thrive in structured, high‑accountability environments and enjoy building teams, improving systems, and driving measurable growth, this role offers meaningful responsibility and long‑term opportunity.

Must have a minimum of 3 years of experience managing a law firm intake/sales team.