Facilities Manager

Company:
Tufts University

Location:

Medford, Massachusetts

The Operations Division at Tufts includes facilities, design and construction, campus and capital renewal planning, real estate, campus safety, dining, auxiliary services, and other related services on multiple campuses across 5.8 million square feet in 250 buildings. Operations services four campuses in Massachusetts: the main campus in Medford/Somerville, the health sciences and SMFA campuses in Boston and the veterinary school campus in Grafton.

The Operations Division supports Tufts University’s mission in teaching, research, and clinics by providing stewardship, recommendations, services and advice in its primary areas of obligation: optimizing use of space and real estate, strategic and responsible management of the built environment, creating a secure campus environment and infrastructure, promoting best‑in‑class sustainability practices and policies, and creating exceptional community experiences that enhance Tufts’ reputation and brand.

The Facilities Management Department employs approximately 150 staff members including a unionized trades, grounds, labor force with outsourced custodial services. The annual operating budget is $120 M, including $60 M in capital renewal.

Reporting to the Assistant Director of Facilities, the Facilities Manager is responsible for daily operations, maintenance, and management of the Facilities, infrastructure, and staff team. This role supports the assistant director in planning, execution, oversight, and daily operations of maintenance, repairs, and replacements of all mechanical, electrical and plumbing systems that serve the buildings and its occupants to ensure the safe, efficient, and cost‑effective operation of physical assets.

• Supervise staff, coordinate repairs and maintenance, ensure compliance with regulations, and contribute to the long‑term operation of the infrastructure.
• Collaborate with internal and external stakeholders to schedule and complete work and maintain high standards for building functionality, as well as maintaining the aesthetic quality of the campus.
• Build and maintain solid relationships; be the first line of contact for key building customers (faculty, administrators, students, and community) while providing meaningful information.
• Act as key liaison with project managers on capital projects and collaborate proactively with the operations control center for repair and response to ensure the proper execution of all work‑order requests, building emergencies and discretionary maintenance projects.

• Knowledge and skills typically acquired through completion of an Associate’s Degree in a related field with 7+ years of experience or equivalent combination of work experience and training, including trade licenses.
• Two years of experience in a supervisory role in facilities, maintenance, or operations or a related field.
• Experience in facilities management with comprehensive knowledge of buildings and equipment, ability to foresee problems, implement solutions and complete ordinary repairs in a timely manner.
• Demonstrated knowledge of building trades including plumbing, electrical, HVAC, and carpentry, as well as building automation/energy management systems.
• Knowledge of applicable codes and regulations related to facilities, commercial/residential facilities in a University setting and building system operations.
• Planning, fiscal, and forecasting experience with an understanding of how to manage costs while providing best care for facilities.
• Strong interpersonal and communication skills to foster effective working relationships at all levels.
• Demonstrated ability and commitment to work effectively in a culturally diverse and inclusive environment and to value and respect different perspectives.
• Ability to communicate ideas clearly, both verbally, graphically, and in writing using Microsoft Outlook, Office, Maximo or other work order management system (CMMS), CAD and/or Revit, Microsoft Project, JCI Metasys.
• Valid driver’s license.

• Relevant trade license.
• Bachelor’s Degree in facilities, maintenance, or related field.
• Profess…