Regional Director

Are you a strategic leader who is passionate about improving the lives of individuals with intellectual and developmental disabilities, mental health challenges, and other complex needs?

As a Regional Director
, you will provide operational, clinical, and financial oversight for multiple programs across Massachusetts. You will lead high-performing teams, drive quality outcomes, support organizational growth, and ensure programs consistently deliver exceptional services while living our values every day.

• Lead and support Program Directors across the region.
• Drive organizational strategy and operational initiatives.
• Foster a culture of accountability, collaboration, and professional growth.
• Provide coaching, mentoring, and values-based leadership.
• Partner with Human Resources on recruitment, retention, workforce planning, and leadership development.
• Support change management initiatives and champion employee engagement.

• Provide day-to-day operational oversight for regional programs.
• Ensure high-quality service delivery and program performance.
• Strengthen relationships with referral sources and community partners.
• Support census growth and service expansion opportunities.
• Promote organizational culture, diversity, inclusion, and employee engagement initiatives.

• Ensure services are person-centered, trauma-informed, and aligned with best practices.
• Partner with Clinical and Quality teams to improve outcomes.
• Oversee implementation of corrective action plans and quality improvement initiatives.
• Ensure compliance with federal, state, payer, accreditation, and organizational requirements.
• Monitor program compliance through audits and performance reviews.

• Collaborate with program and finance teams to manage budgets and achieve financial goals.
• Monitor revenue cycle performance and key operational metrics.
• Ensure adherence to fiscal policies and reporting requirements.
• Build and maintain strong relationships with funders and government agencies.
• Support new program development, business expansion, licensing, and RFP responses.

• Represent the organization with funders, regulatory agencies, and community stakeholders.
• Advocate for the individuals and communities we serve.
• Develop strategic partnerships that support growth and service excellence.

• Bachelor’s Degree in Human Services or a related field
• Minimum 6 years of experience supporting individuals with intellectual/developmental disabilities, mental health conditions, substance use disorders, or similar populations
• Minimum 3 years of leadership experience managing programs or teams in human services
• Strong communication, organizational, and time management skills
• Valid driver’s license and ability to travel throughout the region
• Ability to obtain required background clearances

• Master’s Degree in a Human Services-related field
• Clinical experience in behavioral health, IDD, or related services.

• Strategic Thinking
• Operational Excellence
• Team Development & Coaching
• Financial Acumen
• Quality & Compliance Management
• Change Leadership
• Relationship Building
• Communication & Influence
• Diversity, Equity & Inclusion
• Problem Solving & Decision Making

• Must be available for frequent travel to all residential locations, meeting locations, and be responsible for on-call duties.
• Occasional evening, weekend, and overnight travel requirements.
• Combination of office, program, community, and meeting environments.
• Must be able to perform routine physical activities including sitting, standing, walking,…