Senior Software Development Engineer in Test

About Agero: Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected.

This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually.

Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit

For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.

We are looking for a SDET to help modernize quality engineering for our Accident Management platform. This is a hands-on engineering role focused on test strategy, automation-ready test case design, release confidence, and close partnership with product and software engineering.

You will report into the Accident Management engineering leadership team and work directly with front-end, backend, QA, automation, product, and support partners. You will join grooming, design, and delivery meetings; ask the quality, edge-case, observability, and release-readiness questions early; and translate product intent into clear acceptance scenarios, test cases, automation plans, and measurable release gates.

This is not a manual QA role and not an automation-only role. We already have QA automation engineers who can execute against well-defined automation work. Your job is to create the quality engineering system around them: clarify what needs to be tested, where it should be tested, what evidence proves readiness, how automation should be structured, and how engineering can prevent issues before QA becomes the last line of defense.

The ideal candidate is a software engineer who specializes in quality: someone who can write and review automation code, design frameworks, understand API and UI behavior, read logs, work through CI failures, write excellent test cases, and influence product and engineering decisions before problems reach production.

In the first 30 days, you understand the Accident Management product flows, existing QA process, automation assets, release process, and current pain points. You can participate in grooming, identify gaps in acceptance criteria, run or inspect automated tests, and begin shaping higher-quality test cases for active work.

In the first 60 days, you are regularly joining engineering/product meetings, writing automation-ready test cases, feeding high-quality work to QA automation engineers, reviewing automation PRs, and improving release-readiness evidence for at least one critical workflow.

In the first 90 days, you are operating as a quality engineering counterpart to engineering leadership: reducing ambiguity before development starts, helping developers own quality earlier, making automation work more predictable for QA automation partners, improving CI/test signal, and reducing avoidable staging and production surprises.

• Own quality strategy for Accident Management features from product intake through production readiness.
• Join product grooming, engineering design, sprint planning, and release-readiness meetings as the onshore quality engineering lead.
• Ask direct questions about edge cases, acceptance criteria,…