Customer Service Representative | South Jersey Area

Customer Service Representative

Haz Tek is growing! We're hiring a Customer Service Representative in the South Jersey area — and we're looking to fill this position ASAP!

Come be part of one of the fastest-growing construction safety companies in the industry! At Haz Tek, we take great pride in hiring great people who bring their talent, energy, and passion to an amazing team.

If you're looking for an opportunity to join a growing company where people matter, we'd love to hear from you!

The Customer Service Representative owns Haz Tek's training and consulting customers from first inquiry through project completion and follow-up. This role qualifies incoming opportunities, scopes training and consulting projects, and builds proposals with support from the Training and Consulting Manager. It also handles the day-to-day account work these customers rely on, including purchase order tracking, issue resolution, and accurate records. This is a selling role.

The Customer Service Representative is accountable for outreach, follow-up, and growing revenue within the assigned book of business through upselling and cross-selling additional training and consulting services.

REQUIRED

EDUCATION AND EXPERIENCE:

· High School Diploma, or equivalent.

· Five (5) years of work experience in a customer-facing role.

· Two (2) years of work experience in inside sales, account management, or sales support, including responsibility for quoting or proposals.

· Demonstrated experience qualifying opportunities and following up on open quotes through to a decision.

· Experience managing purchase orders, account records, or service tickets in a customer-facing environment.

· Experience working with CRM systems, including opportunity and pipeline tracking.

· Knowledge of customer service principles, methods, practices, and techniques.

PREFERRED

EDUCATION AND EXPERIENCE:

· Experience selling training, education, or professional services.

· Experience managing an assigned book of accounts or customer base carrying revenue responsibility.

· Experience supporting companies in the construction industry.

· Knowledge of the safety industry, including OSHA and other regulatory training requirements.

KNOWLEDGE, SKILLS & ABILITIES:

· Excellent verbal communication skills, including use of phone.

· Excellent writing communication skills, including the ability to build a clear, accurate written proposal.

· Excellent computer skills including Microsoft Office (Word, Excel, PowerPoint, Outlook).

· Ability to ask questions that uncover customer needs and translate them into an accurate project scope.

· Ability to ask for the business and follow up persistently without being prompted.

· Ability to identify and resolve customer issues effectively.

· Ability to build rapport.

· Ability to operate in fast paced environment and change priorities quickly.

· Ability to balance multiple priorities to meet expected response deadlines.

· Ability to portray a positive, enthusiastic, and energetic demeanor.

· Ability to work well both independently and as part of a team.

· Ability to read, write, speak, and understand the English language.

PHYSICAL REQUIREMENTS:

· Location of job activities 100% inside.

· Sit for prolonged periods of time.

· Use of phone for communication.

· Extensive manual dexterity (keyboarding, mouse, phone).

· Reach, handle, and feel.

· Occasionally stoop, kneel, and crouch.

· Occasionally lift, carry, and move up to 25 pounds.

ADDITIONAL REQUIREMENTS:

· Must be available during normal business hours, Monday through Friday, 8am to 5pm EST.

· On occasion, must be available during non-business hours, including weekends, to support the needs of the sales and customer service department.

Haz Tek Safety Management is a full-service,…