Customer Service Representative | South Jersey Area

Responsibilities

Haz Tek is growing!

We’re hiring a Customer Service Representative in the South Jersey area — and we’re looking to fill this position ASAP!

Come be part of one of the fastest-growing construction safety companies in the industry! At Haz Tek, we take great pride in hiring great people who bring their talent, energy, and passion to an amazing team.

If you’re looking for an opportunity to join a growing company where people matter, we’d love to hear from you!

The Customer Service Representative owns Haz Tek’s training and consulting customers from first inquiry through project completion and follow-up. This role qualifies incoming opportunities, scopes training and consulting projects, and builds proposals with support from the Training and Consulting Manager. It also handles the day-to-day account work these customers rely on, including purchase order tracking, issue resolution, and accurate records. This is a selling role.

The Customer Service Representative is accountable for outreach, follow-up, and growing revenue within the assigned book of business through upselling and cross-selling additional training and consulting services.

POSITION RESPONSIBILITIES:

• Serve as the primary point of contact for Haz Tek’s training and consulting customers, owning the account from first inquiry through project completion and post-service follow-up.
• Qualify incoming training and consulting inquiries by confirming scope, budget, timing, and decision-making authority before advancing an opportunity.
• Scope training and consulting projects, gathering course requirements, class sizes, site conditions, scheduling constraints, and regulatory drivers needed to price the work accurately.
• Build and deliver quotes and proposals, working with the Training and Consulting Manager to confirm technical scope, instructor and consultant availability, and pricing.
• Present pricing and terms, address objections, negotiate within approved guidelines, and secure the signed agreement or purchase order.
• Hand off booked work cleanly to the Training and Consulting Manager, operations, and instructors, confirming schedules, materials, and delivery details.

• Maintain consistent outreach to assigned customers through calls, emails, and scheduled check-ins, meeting agreed activity and revenue targets.
• Follow up on every open quote and proposal until the opportunity is won, lost, or formally closed out.
• Identify upsell and cross-sell opportunities within existing accounts, including additional courses, refresher and recertification cycles, on-site delivery, and consulting services.
• Monitor certification expirations, contract renewals, and recurring training requirements, reaching out ahead of the renewal date to retain and expand the business.
• Introduce training and consulting customers to Haz Tek’s full suite of services and pass qualified staffing or field safety opportunities to the appropriate sales contact.
• Maintain accurate, up-to-date opportunity and pipeline records in the Client Relationship Management (CRM) system, including stage, activity history, quoted value, and expected close date.
• Report on pipeline, booked revenue, win rate, and forecast to the Vice President of Sales on a regular cadence.

• Support purchase order (PO) tracking and reconciliation, ensuring accurate documentation, timely updates, and alignment with contracted pricing and terms.
• Respond promptly and professionally to customer questions, concerns, and service requests, resolving issues or escalating them to the appropriate internal team.
• Coordinate with operations and consulting leadership to troubleshoot service issues, confirm delivery…