Eligibility Intake Specialist II; Seasonal

Job Type: Seasonal, Full-Time
Hours: 40 hours per week
Pay: $19.67–$25.61 per hour, depending on experience
Bilingual Differential: Additional $2.00 per hour
Position Summary

The Eligibility Intake Specialist II serves as a primary point of contact for individuals seeking information, services, and support through community programs. This position provides customer service, conducts intake activities, assists with service coordination, maintains accurate records, and supports program operations.

The Eligibility Intake Specialist II also performs more advanced program responsibilities, including conducting and completing applications using the appropriate funding source as directed by program leadership. This position supports program processes, compliance, outreach, and administrative functions while maintaining a high level of confidentiality and professionalism.

Duties may be performed through a variety of communication methods and in-person interactions. As program and organizational needs evolve, this position may assist with additional administrative, outreach, client service, and operational activities.

• Serve as a primary contact for individuals seeking information, services, or assistance through community programs.
• Conduct intake activities, including screening, scheduling, assessments, and eligibility determinations in accordance with program policies and requirements.
• Conduct and complete applications utilizing the appropriate funding source as directed by program leadership.
• Maintain accurate records and documentation, including timely data entry into agency systems and databases.
• Provide information, referrals, and support to clients while collaborating with staff, community partners, vendors, and other stakeholders to facilitate service delivery.
• Support program operations through reporting, outreach, training, meetings, special projects, and other administrative activities.
• Maintain compliance with organizational policies, procedures, and applicable regulations, escalating concerns to program leads or supervisors as needed.
• Maintain confidentiality and appropriately handle sensitive client information.
• Manage multiple priorities while providing professional and compassionate customer service.
• Perform other duties as assigned to support program operations and organizational objectives.

• Commitment to supporting individuals and families in the community.
• Minimum of two years of experience in direct client support, customer service, intake, eligibility determination, or a related field.
• Bilingual proficiency in English and Spanish, including reading, writing, and verbal communication.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities, maintain accurate records, and meet established deadlines in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Ability to work effectively with clients, coworkers, and community partners while maintaining confidentiality.
• Excellent computer skills, including proficiency with standard office software, web-based applications, and other job-related technology.
• Ability to work independently and collaboratively while adapting to changing priorities and operational needs.
• Valid driver's license and an acceptable driving record in accordance with organizational insurance requirements.