Home Health Care Operations Administrator Branch Director

Description WHO YOU ARE - we seek out people who are ...

• Driven by an inner sense of purpose to impact others
• Driven by a collaborative, whatever-it-takes, get-it-done mindset
• Driven by a commitment to excellence in their role
• Are pro‑active, innovative, and experts in their own unique areas

• We’re a family‑owned and family‑focused organization elevating the bar for in‑home care services
• We’re cultivating a team of mission‑focused, driven experts who embody our vision and culture
• We provide the highest caliber of service and support to the growing number of communities, employees, and clients that we serve
• We are dedicated to creating an invigorating and purpose‑filled work culture and valuable careers for every member of our team of world changers.
• Learn more about how we’re raising the bar in new ways at: !

• Full operational leadership and performance of the Branch
• Day‑to‑day leadership, coaching, and accountability of Branch staff
• Driving growth through relationship‑building with Clients, families, referral partners, and the community
• Oversight of Caregiver scheduling to ensure full Client coverage and consistent service delivery
• Monitoring performance metrics, identifying opportunities, and implementing improvements
• Leading Client onboarding, service planning, and overall care experience
• Ensuring accuracy in authorizations, billing, and shift reconciliation to support financial goals
• Maintaining compliance with all regulatory, licensing, and documentation requirements
• Partnering cross‑functionally with Business Development, Nursing, and Human Resources
• Overseeing office operations including hiring support, onboarding, training, and documentation
• Serving as a primary point of contact for Clients, Caregivers, and partners, ensuring timely and professional communication

• Have a high value for innovation, streamlined processes and efficiency
• Demonstrate a pro‑active and solution‑oriented mindset
• Ability to demonstrate self‑management and take initiative
• Have excellent written and oral communication articulation in English
• Demonstrate accuracy and attention to detail, maintaining accurate records and documentation
• Possess intuitive, strategic, and organized project management skills
• Have excellent professional collaboration skills and team mindset
• Have a results‑driven, task‑oriented approach
• Utilize excellent time management skills, meeting deadlines, and handling multiple tasks in a fast‑paced environment
• Demonstrate strong interpersonal, discretion, and judgment skills
• Have proficiency with technology and electronic devices
• Demonstrate sense of warmth, welcome, and professionalism and excellent customer service
• Demonstrate strong commitment to compliance
• Knowledge of best practices for handling PHI in compliance with HIPAA regulations
• Administrative specialty in related field – whether accounting, customer service, scheduling, billing, IT, project management, leadership, sales, marketing, business development, medical scheduling, staffing, care coordinator or coordination, recruiting, talent acquisition, compliance, office manager or management, business manager or management, human resources, or operations a bonus
• Experience in assisted living, facility, nursing home, or in‑home care a bonus

• At least 2 years of management or supervisory experience with direct reports
• Experience in home care, healthcare, or a related service‑based industry is required
• Bachelor’s degree in Healthcare Administration, Business, Human Resources, or a related field preferred

• Paid Time Off and Paid Holidays*
• 100% Company‑Paid Dental Insurance and Vision Insurance*
• 100% Company‑Paid $25,000 Life Insurance Policy*
• 100% Company‑Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7
• Customizable Health Insurance Plans:
  Up to 100%…