Utility Billing Services Technician

Utility Billing Services Technician

The City of Medford is seeking a Utility Billing Services Technician to join our Finance team and provide friendly, accurate service to customers throughout the community. This position is a great opportunity for a customer-focused professional who communicates clearly, works confidently with numbers and technology, and takes pride in getting the details right. You'll be part of a collaborative team that helps customers understand and manage their utility accounts while supporting the reliable delivery of essential City services.

Required

Education and Experience:

• Graduation from high school or GED equivalent; and
• Two (2) years of clerical, accounting, or billing experience.

Preferred Qualifications:

• Experience processing payments.
• Ability to proficiently use Microsoft Word and Excel.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated ability to accurately count and handle money.

This position is part of the AFSCME employee group. The anticipated hiring range for the Utility Billing Services Technician position is $26.04 (first step) to $27.34 or $28.71 (second or third step). The City of Medford determines starting pay based on an evaluation of relevant education, experience, and qualifications as provided by the applicant in their application materials, alongside others who perform work of comparable character consistent with the Oregon Equal Pay Act.

Six steps are included in this salary range, allowing opportunity for annual movement through the steps.

Benefits include:

• Medical, vision and dental benefits for employee and family, paid at 100% by the City with the opportunity to buy-up to a lower deductible plan
• Life and Accidental Death and Dismemberment insurance – policy value of $50,000 paid by the City
• Long-term disability insurance provided by the City
• Health Reimbursement Account (HRA-VEBA) contributions provided by the City
• Oregon Public Employee Retirement System (PERS) lifetime pension after retirement at no cost to employee
• PERS is 100% fully paid as the City pays both the employer and the employee's (6%) contributions
• Deferred Compensation retirement plan (Section 457 Plan) for employee's retirement planning
• Paid vacation, sick leave, and holidays
• Employee Assistance Program (EAP)
• The City's Wellness Program promotes physical, social, emotional, intellectual, financial and environmental wellness with various goals and challenges to participate in throughout the year. Employees may qualify for wellness incentives by completing milestones set within the program up to $200 annually
• Access to the City's fully equipped fitness center 24/7

Essential Functions of the Position:

• Performs general Customer Service functions including answering phones, account review, processing payments and starting, stopping or moving services.
• Balances and posts daily payment file from outside payment provider.
• Processes and balances utility payments made at the counter, over the phone or through the City's payment processor. Analyzes and properly posts payments that could not be processed by the City's payment processor.
• Determines appropriate street, storm drain, sewer, parks and public safety fees based on customer's classification and Medford Municipal code requirements.
• Processes confidential and secure information associated with establishment of automatic bank drafting, credit worthiness verification, bankruptcies, etc.
• Responds to all voice/email messages left by the customers on the general utility phone line/general utility email address.
• Makes customer account adjustments, ensuring all calculations and receivable codes are correct.
• Provides title payoffs through Conduits for properties that are being sold to collect on any unpaid balances.
• Develops and maintains Standard Operating Procedures for various functions.
• Calculates Winter Quarter Average (WQA) water usage for sewer bills; conducts an annual review of adult foster homes and schools to determine population for street utility fee calculation.
• Notify customers and obtain payment when auto-pay credit cards are declined. Updates customer accounts in billing system to reflect IVR auto-pay enrollment or…