Customer Service Technician

Overview

The Customer Service Technician I is essential for providing outstanding customer service and will engage in repetitive work associated with the maintenance of customer accounts, the processing of payments and collections, and direct customer interaction over the telephone and in the office. Onsite, not remote. $50,927 annual compensation at hire.

• Waits on customers, taking payments, answering questions, starting or stopping service
• Opening, processes and balances mailed in payments
• Takes incoming customer service calls
• Makes account adjustments
• Assists customers in making payment arrangements
• Works with collection services on past due accounts
• Dispatches service personnel for reconnection or emergencies
• Acts as cashier, making change and printing receipts
• Balances cash drawer daily
• Prepares periodic, special accounting and other financial reports
• Acts as backup to Customer Service Tech II position or Customer Service Supervisor
• Other related duties as assigned

Knowledge of clerical methods, procedures, and routines;
Skill in use of computer, typing, business Math and English;
Ability to express oneself clearly, concisely, orally and in writing and to establish and maintain effective working relationships with co-workers, contractors and the public.

Communication Proficiency, Customer/Client Focus, Organizational Skills, Problem Solving/Analysis, Technical Capacity, Accuracy and Accountability

High School or vocational school graduation and two (2) years of clerical, accounting, billing or related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above;
Valid Oregon Driver’s License and acceptable driving record. Bilingual in Spanish is not required, but preferred.

Positions in this class typically require: repetitive motions, reaching, standing, walking, fingering, grasping, talking, hearing and seeing. Light Work:
Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.