Live Video Teller I (Bilingual Required

Job Title

Utilizes Rogue Credit Union's unsurpassed service promises to promptly and accurately process member financial transactions via Express Teller Machine and/or other remote channels. Demonstrates knowledge of the credit union's Vision, Mission, Values, and Loyalty Culture, using the Service Promises to build loyal members through each individual member's experience.

70% Greets members primarily by Express Teller Machine, and also any other remote channel, in a friendly and professional manner using our Service Promises to assist, resolve, and complete member requests, including, but not limited to, deposits, withdrawals, transfers, loan payments, stop payments, card orders/replacements, statement/check copies, address changes, general maintenance and other operational tasks or assistance with other member needs as determined.

Utilizes problem solving and decision-making skills.

20% Takes ownership of situations within authority limits or refers to others within the credit union as needed. Works with members and utilizes resources to find answers and resolutions. Utilizes department ticketing system for intra and interdepartmental research and work requests for members.

5% Maintains knowledge of credit union products/services, identifies cross sell/referral opportunities and makes applicable suggestions. Participates in credit union promotions and maintains technical knowledge to successfully perform all duties.

5% Proactively performs other duties as needed or assigned.

Experience:

One month to twelve months of similar or related experience.

Education:

A high school education or GED.

Interpersonal

Skills:

Work involves contact with people beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other

Skills:

Good listening, verbal and written communication skills including professional telephone/ on screen skills. Professional appearance/demeanor. Technical knowledge with good computer/keyboarding skills. 10 key calculators. Good eye for detail/quality. Good organizational and time management skills.

Some adjusting or moving objects up to 30 pounds in all directions. Must be able to remain in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers while using computer. Communicating with others to exchange information. Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discernments in sound.

Close and continuous visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading.

This position will interact with members via video, phones, chat, and email on a regular basis. Requires working Saturdays. Normal workday with occasional overtime or unpredictable schedule with extended hours. This position requires attendance at meetings and events in the evenings and on weekends. Travel to the credit union facilities/regions may be required. Uniform may be required for this position. Exposed to potentially hazardous conditions, i.e., robbery.

Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.

Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method, please call .

This Job Description is not a complete statement of all duties and responsibilities comprising the position.