Public Service Representative 4

Public Service Representative 4

Oregon counts on us! Our Mission, Vision, and Values guide us as we serve Oregon taxpayers whose tax dollars support the critical infrastructure of Oregonians' daily lives.

Are you interested in a career helping your fellow Oregonians? Here in the Medford field office, we are recruiting for a Public Service Representative 4 position within our Personal Tax and Compliance Division in the Compliance Unit. We are a hardworking team of individuals that are committed to serving the community and supporting a team atmosphere, career growth and inclusivity.

This position operates in a professional office environment and workweek. This will be a hybrid position that performs duties mostly on site. On site is required during the training/trial service period 5 days per week. After trial service 3 days per week are required to be on site.

In order to be considered for Department of Revenue recruitments, you must reside within the state of Oregon. Current Revenue employees who live outside of Oregon may apply and will be considered.

If you possess language skills in Spanish, you are encouraged to apply! We offer bilingual differential pay, which is an extra 5% of the employee's base pay and is contingent on passing the required language test. Please note, bilingual language skills are encouraged, but not required for this position.

Below is a sampling of job duties. It is not meant to encompass all duties.

• Independently assists the public over the phone, through correspondence, email and in person with 30+ tax programs administered by the Department. This includes information on inquiries regarding how and when to file, how to fill out all forms including amended returns, etc.
• Acts as office support person. Sorts, processes, and distributes incoming/outgoing mail. Maintains form and stationery supplies inventory for the office and orders as needed. Orders section supplies and forms, maintains records and statistical information. Follows opening and closing procedures including securing payments, badges, other sensitive items, and lobby doors at end of day.
• Provide assistance to customers and staff by accessing various computer programs. Assists office staff with special projects.
• Research information and responds to inquiries from taxpayers, licensed tax preparers, attorneys, accountants, and other professionals. Explains department billings, deficiencies, and assessments in a clear and understandable manner and educates the taxpayers on the options available to resolve their tax liabilities.
• Interprets rules and regulations and provides information, advice, and direction to agency staff, the public or other State, local, or Federal agencies to assist them in carrying out assigned activities, achieve compliance, resolve problems, or determine an appropriate course of action. Independently answers questions and advises public on rules, laws, policies, and procedures for department administered tax programs in order to secure compliance or resolve problems including changes made in processing, billings, or tax laws.

The State of Oregon offers a competitive and affordable health and benefits package, including excellent medical, vision and dental coverage, pension and retirement programs, paid holidays off, and personal business leave, as well as paid and accrued vacation leave, and sick leave. In addition to standard medical benefits and employee leave, the state also provides additional optional benefits, such as basic life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.

Medford has lots to do – live/work/play in Southern Oregon, close to the Shakespeare Festival and so much more. Here is a link to the Medford Chamber of Commerce for more information.

Click on the "Apply" link above to complete your online application and submit by the posted closing date and time. For step-by-step instructions click apply to work for the state or current state employee.

The work experience and/or education section of your application must clearly demonstrate how you meet all the…