Medical Billing Manager

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Salary FT Medford, OR, US

Salary Range: $75,000.00 To $90,000.00 Annually

Relocation Assistance Available

• Affordable Medical/Dental/Vision plans
• Flexible Spending Account
• Generous Paid Time Off
• Whole Health & Wellness Reimbursement Program
• Professional development and training opportunities
• 100% Vested Retirement Plan w/ up to 6% Match
• Holiday Pay (9)
• Paid Time Off for Mental Health
• Company Paid Life Insurance
• Spontaneous & Longevity Bonuses
• Loan Forgiveness Program Eligibility
• Employee Assistance Program (EAP) & Tobacco Cessation Program

Columbia Care is seeking an experienced Medical Billing Manager to join our team in Medford, OR! The Medical Billing Manager manages the day-to-day medical billing processes and operations for our large, multi-geographical and multi-service non-profit behavioral health organization. This essential role provides direct supervision to our billing staff (including Billing and Authorization Specialists) while ensuring established billing policies, compliance guidelines, and workflows are consistently followed.

The ideal candidate is a hands-on operational leader with an active working knowledge of medical billing processes, including Medicare, Medicaid, and private insurance. We are looking for someone who can quickly assess daily workflows, identify operational efficiencies, and provide immediate training and coaching to the billing team. Direct experience in a Medicaid behavioral healthcare setting is highly preferred.

This position will also play a role in the organization's active transition to the Cantata Arize electronic health record (EHR) platform, assisting with billing-related configurations within the EHR and providing input to ensure workflows, system functionality, and daily reimbursement processes are effectively optimized.

The Medical Billing Manager provides operational management and coordination for the organization's behavioral health billing and revenue cycle activities. This position is responsible for overseeing day-to-day claims management, authorizations, claims submission, payment posting, denials, and accounts receivable tracking. The Manager ensures that established billing policies, procedures, and workflows are consistently followed to achieve accuracy and timely reimbursement.

Working collaboratively with Finance, Clinical, and Operations departments, this position monitors workflows, identifies routine billing discrepancies, and coordinates follow-up on unpaid or denied claims. The Manager reviews routine revenue cycle reports to identify trends, prepares regular updates on billing activity for leadership, and assists with internal billing audits and corrective actions.

A core focus of this role is direct staff supervision. The Medical Billing Manager provides day-to-day direction, training, and coaching to assigned billing staff (including Billing and Authorization Specialists). Responsibilities include assigning work, monitoring staff productivity, conducting annual performance appraisals, and verifying employee timesheets. Additionally, the Manager is responsible for billing-related configurations within the electronic health record (EHR) system and escalating complex compliance or reimbursement issues to the Chief Operations Officer as needed.

Monday through Friday, 8:00am – 5:00pm (Full Time, Day)

$6,250 -$7,500 per month DOE/Credentials

Columbia Care Services is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program.