Pharmacy Operations Manager

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Management Medford, OR, US

Pharmacy Operations Manager

Center for Learning and Innovation

Full-Time | Exempt

We’re committed to compassionate care for all. Our patients. Our employees. You.

At La Clinica, we love our patients and enthusiastically treat them with the same care, respect, and dignity that we would our friends, family, and neighbors because that's who they are. If this appeals to you, La Clinica might be the right place to build your career. We’re looking for the right team members to treat our patients with this level of care.

We extend our commitment to compassionate care to our employees as well. We invest in our employees' lives through competitive pay, comprehensive benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-life harmony. Check out our careers page to learn more about why our employees love working at La Clinica.

The Pharmacy Operations Manager is responsible for overseeing the business operations for all La Clinica pharmacy services to ensure high quality, outstanding customer service, care team and patient e ngagement, pharmacy promotion, operational workflow alignment and optimization of revenue . The Pharmacy Operations Manager works collaboratively with Pharmacy Director and P harmacists in C harge (PIC) for quality assurance and sets operational targets for financial integrity and growth opportunities.

Accountabilities Include :

• Uses knowledge of business management practices and data to influence the operations and growth of pharmacy services.
• Sets short- and long-range goals and outcome targets in alignment with La Clinica’s mission and values.
• Responsible for overall pharmacy function including the following: patient utilization of pharmacy services, patient satisfaction, financial viability; collaborates with key members of management team to define and achieve key performance indicators and goals; creates action plans to ensure goals are met.
• Develops annual department operating budget; and regularly evaluate expenses and revenues.
• Uses quality improvement practices and data driven problem-solving methods to improve and develop procedures focusing on improving pharmacy flow and maximizing work efficiencies to reach target financial quality goals.
• Develops and implements systems for the collection of customer feedback to ensure a high level of customer satisfaction.
• Ensures professionalism, productivity, performance, and efficiency of contracted services/pharmacy staff.
• Ensures efficient and effective inventory management in collaboration with Pharmacy Director and pharmacists in charge (PIC) and practice managers
• Drives performance-based targets to improve effective financial return and high-quality patient outcomes in collaboration with Pharmacy Director.
• Coordinates and oversees pharmacy delivery services including data collection and program evaluation.
• Consult and collaborate with Pharmacy Director and other disciplines involved in the delivery of patient care for development of programs, services, and grants.
• Collaborates with Process Improvement team and care teams to adapt or design and implement workflows that improve quality of care and help the organization reach health outcome benchmarks/targets.
• Ensure compliance with all pharmacy regulatory requirements, including the 340B program in collaboration with the Pharmacy Director. Pharmacists in Charge and Quality Department, and Patient Support Services Director
• All Pharmacy Technicians and Pharmacy Clerks report directly to the Pharmacy Operations Manager.…