Hotel-Front Office Manager

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property.

We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.

Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.

Responsible for the successful and consistent administration and operations of the Hotel Front Office while leading a warm, welcoming, and guest-focused culture that captures the easygoing spirit of Compass by Margaritaville. As a key ambassador of our Compass experience, this role helps create the friendly energy guests feel the moment they arrive, creating a sense of escape, warmth and genuine connection, while shaping a team environment where employees feel supported, motivated, and excited to deliver exceptional hospitality every day.

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Schedules and delegates work to the Front Desk staff.
• Responsible for the development, coaching, and ongoing training of employees.
• Ensures Front Office operations consistently meet Compass by Margaritaville brand standards, service expectations, and guest experience guidelines.
• Partners closely with leaders across the resort to ensure Compass by Margaritaville operations align with and support broader property goals, guest expectations, and service standards.
• Follows up with Group Sales & Marketing on guest history, group block pick-ups, and cut-off dates to support seamless group experiences.
• Works closely with the Casino players club to promote outstanding service standards for gaming guests.
• Remains current on marketing events, room rates, and room availability to help maximize hotel results.
• Stays informed on credit policies and ensures staff are properly trained to follow them.
• Responsible for maintaining and continually enhancing the Hotel Emergency Manual.
• Resolves guest concerns, complaints, and suggestions with a warm, solutions-oriented approach to ensure superior service.
• Prepares for and participates in interviews, training programs, new hire orientations, management meetings, and other assigned projects or committees.
• Accurately prepares hotel occupancy forecasts.
• Ensures all management directions and guest special requests are clearly noted in the Property Management System for timely action by the appropriate hotel department prior to check-in.
• Prepares weekly and monthly reports in accordance with required quality standards and established deadlines.
• Responsible for creating, implementing, and achieving departmental budgets for the Front Office by using daily wage management techniques, payroll management tools, and appropriate staffing adjustments based on business needs.
• Available to work during major events, holidays, weekends, and special functions as needed.
• Responsible for upholding and promoting the service standards of Ko-Kwel Casino Resort.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

• Friendly and approachable attitude that helps guests (and the team) feel welcome…