Business and Employment Specialist; BES– Medford WorkSource Office

Position: Business and Employment Specialist (BES2) – Medford WorkSource Office
* If you have bilingual English/Spanish language skills, we encourage you to apply! Bilingual skills are not required, but is preferred to better serve Oregonians.
* * Support job seekers by assessing their needs, transferable skills, interests, and employment goals.
* Provide job seekers referrals and access to services such as STEP support, work experience opportunities, GED/high school completion programs, training, and community‑based resources.
* Identify and address obstacles to employment, offering solutions and support.
* Provide follow‑up support services to record outcomes for performance metrics.
* Coordinate outreach activities with other agencies or organizations within the service area to maximize opportunity for engagement with Oregon’s Workforce System.
* Two years’ experience providing customer service, which included requesting and reviewing information, documentation, and deciding an action based on the information.
* Examples of qualifying experience are eligibility interviewer, application examiner, unemployment insurance, examination proctor, information clerk, insurance aide, public counter intake person, employment and claims aide, employment services, job placement, recruiter, vocational guidance, or retail industry if it involved the above stated experience.
* Two years of education or experience. Listed above are examples of acceptable experience. 45-quarter (30-semester) college-level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication or related field substitute for one year of experience.
* ** Commitment
* * to valuing diversity and promoting inclusion.
* ** Willingness to Learn:
** Demonstrated ability to learn from new experiences, seeking both positive and negative feedback, reflecting on past experiences, considering alternate courses of action, and finding patterns and order in complex information.
* ** Multi-tasking:
** Ability to attend to multiple tasks simultaneously and enthusiastically, while delivering high quality work timely.
* ** Critical Thinking:
** Ability to efficiently and effectively use data, critical thinking, and analytical reasoning to gather information and apply laws, rules and policies to solve problems and make decisions.
* ** Computer

Skills:

** Proficiency using Microsoft Office, internet research, and ability to learn new software and updates.
* ** Bilingual English/Spanish preferred**, but not required.
** Customer Focus:
** Ability to professionally interact with a high volume of diverse customers providing service that exceeds the customer’s expectations. Work with individuals who may have limited work experience, higher support needs or need coaching as they prepare for training and employment opportunities. Remain professional, calm and adapt communication style with diverse customer needs. Maintain high level of emotional intelligence.
*
* Required:

Attach a resume and cover letter****.
** Your cover letter must not exceed two (2) pages and be specific:  Please upload your documents in the “Resume/Cover Letter” section of the application. In addition to your related work experience and education, we will use the desired attributes and required minimum qualifications to determine who to interview.
** make sure your cover letter clearly addresses the desired attributes and minimum qualifications you have (as listed in the

“
What We Are Looking For ” section above)****.
*** During the application process, the State of Oregon does not request nor require information regarding an applicant’s age, date of birth, or educational attendance or graduation dates.
* The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
* This position is represented by the Service Employees International Union (SEIU).
* This recruitment may be used to fill current and future Permanent, Limited Duration, Job Rotation and Temporary vacancies as they…