System Support Technician – Tier 2 Featured

Join Our Growing Team as a System Support Technician – Tier 2!

Are you a problem-solver with a passion for technology and a commitment to exceptional customer service? Do you thrive in a fast-paced collaborative environment where your expertise makes a real impact?

Tekmanagement is hiring a skilled System Support Technician Tier 2 to join our team and provide top-tier technical support to our valued clients. If you’re ready to be part of a company that values integrity, accountability, and professional growth, we want to hear from you!

At Tekmanagement, we’re more than just an IT service provider, we’re trusted partners in our clients’ success and community. Our Southern Oregon based team is dedicated to providing cutting-edge solutions with a focus on excellence, reliability, and strong customer relationships. We foster a supportive and growth-oriented work culture where every team member is empowered to excel.

Tekmanagement Inc. has been a trusted provider of IT support to businesses in Southern Oregon and Northern California for over 40 years. Recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business 2022 and 2024 survey, we pride ourselves on fostering a culture of collaboration, innovation, and excellence.

As a System Support Technician Tier 2, you’ll be the backbone of our technical support team, ensuring customers receive prompt, effective solutions to their IT challenges. You’ll play a key role in maintaining our high service standards, following best practices the Tekmanagement way while contributing to our collaborative culture.

This is a full‑time position (Monday–Friday, 8 AM–5 PM with a 1‑hour unpaid lunch) and participation in an on‑call rotation to meet peak client needs. You’ll spend approximately 75% or more of your time on billable work and will be responsible for accurate and timely documentation in our Connect Wise system.

• Technical Expertise
  :
  Provide advanced troubleshooting for managed IT services, cloud solutions, cybersecurity, and networking issues.
• User Management
  :
  Support Active Directory, Office 365 Entra/Azure AD, Role‑Based Access Control, and Office 365 Endpoint Management (InTune).
• Networking & Security
  :
  Configure and troubleshoot VLANs, NAT policies, DHCP, SMB/CIFS, protected wireless networks, and other advanced networking concepts.
• System Migrations
  :
  Execute seamless transitions for users, ensuring smooth profile and application migrations.
• Customer Service Excellence
  :
  Deliver outstanding service, ensuring customer satisfaction, upholding SLAs, and exceeding performance goals.
• Process Optimization
  :
  Develop and maintain standard operating procedures the Tekmanagement way to enhance service delivery efficiency.
• Collaboration & Culture
  :
  Work closely with internal teams, fostering a culture of teamwork, integrity, and service excellence.
• Documentation & Reporting
  :
  Maintain accurate records of client environments and analyze feedback to drive improvements.

We need a tech‑savvy, service‑oriented professional with strong problem‑solving skills and the ability to work effectively under pressure with 3‑5 years of equivalent industry experience. The ideal candidate will possess:

• Deep understanding of modern IT environments, including cloud computing and cybersecurity.
• Hands‑on experience with Active Directory, Office 365 Entra/Azure AD, MDM platforms, and advanced networking.
• Ability to effectively communicate technical concepts to both clients and team members.
• Customer Focus
  :
  Passion for helping others and delivering exceptional service.
• Critical Thinking
  :
  Ability to analyze, troubleshoot, and resolve complex IT issues efficiently.
• Adaptability
  :
  Thrive in a fast‑paced environment and adjust to changing client needs.
• Collaboration
  :
  Work seamlessly with peers, leadership, and clients to achieve success.
• Time Management
  :
  Prioritize workload effectively, balancing multiple tasks with attention to detail.
• Professional Growth
  :
  Commitment to continuous learning and obtaining relevant certifications.

• Integrity & Honesty
  :
  Do the right thing,…