Help Desk Support Tier 1

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!

Seeking a Help Desk Support Technician Tier 1 to join our friendly, hardworking team in Medford, OR. Looking for a team player who thrives in a fast-paced, feedback-rich environment. Dependable, honest, eager to learn, and committed to service. Excellent learning and growth opportunity.

• Deliver high-quality technical support - 85% technical, 15% operations
• Manage and resolve help desk tickets
• Troubleshoot networking, Windows OS, cloud issues – 365, Active Directory, Azure/Entra, Group Policy
• Documentation, continual improvement

Onsite Mon-Fri: 8am-5pm - 40 hours/week (1 hour unpaid lunch)

401(k) with 3% match, Dental, Health, Vision & Life insurance, Paid time off, Referral program, Tuition reimbursement, Birthday paid day off

• Minimum of 1-3 years of experience in IT help desk or technical support roles.
• Proficiency in troubleshooting Windows OS, networking issues, and Microsoft 365 applications.
• Familiarity with Active Directory, Group Policy, and basic cloud systems such as Azure.
• Strong communication skills and the ability to provide excellent customer service.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Knowledge of service desk ticketing systems and IT documentation processes.
• Detail-oriented with a proactive approach to problem‑solving.
• Willingness to learn and adapt to new technologies and procedures.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app and get 1‑tap apply, notifications of AI‑matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.