MIH Informatics​/Data Analyst

Mercy Flights is hiring for a Mobile Integrated Healthcare (MIH) Informatics & Data Analyst

This role serves as a critical bridge between clinical teams, MIH leadership, and the Informatics & Data Analytics department, ensuring our Mobile Integrated Healthcare programs are driven by accurate, meaningful, and impactful data.

• Bachelor's degree in Health Informatics, Data Analytics, Public Health, Information Systems, or a related field (or equivalent combination of education and experience).
• Experience in:
  • Mobile Integrated Healthcare (MIH)
  • Community Paramedicine
  • Emergency Medical Services (EMS)
  • Population Health programs
• Familiarity with:
  • ePCR platforms (ESO, Image Trend, or similar)
  • Electronic Health Record (EHR) systems
  • Clinical workflows and healthcare documentation
  • Vendor relationship management for healthcare information systems

• 2+ years of healthcare analytics, informatics, or related experience.
• Experience with:
  • SQL
  • Power BI and/or Tableau
  • Advanced Excel
  • Data visualization best practices
• Knowledge of:
  • HL7, ICD-10, CPT, and healthcare data standards
  • Lean, Six Sigma, or PDSA quality improvement methodologies
• Experience with statistical or programming tools such as Python, R, or SAS.

• Collect, validate, transform, and analyze data from multiple healthcare and operational systems, including ePCR, EHR, CAD, scheduling, and population health platforms.
• Identify trends in patient utilization, clinical outcomes, referral patterns, and program effectiveness.
• Develop and maintain dashboards, scorecards, and automated reporting tools for leadership and clinical teams.
• Ensure data integrity, consistency, and accuracy across all MIH-related systems.

• Serve as a subject matter expert and super‑user for MIH software applications.
• Collaborate with internal teams and external vendors to optimize system performance and workflows.
• Translate clinical needs into technical requirements for documentation templates, workflows, and decision‑support tools.
• Support implementation, testing, training, and adoption of new technology solutions.

• Develop key performance indicators (KPIs) and evaluation frameworks for MIH initiatives, including:
  • Readmission reduction programs
  • High‑utilizer interventions
  • Chronic disease management
  • Social Determinants of Health (SDOH) engagement
• Support quality improvement projects using data‑driven methodologies.
• Assist with grant reporting, accreditation requirements, compliance initiatives, and community health assessments.
• Partner closely with MIH leadership, clinicians, quality teams, medical directors, and community stakeholders.
• Present complex data findings to both technical and non‑technical audiences.
• Act as the primary analytics liaison between MIH operations and the Informatics & Data Analytics team.

• Maintain HIPAA compliance and organizational standards for data privacy and security.
• Document data sources, reporting methodologies, and operational procedures.

Mercy Flights is an Equal Opportunity Employer