Virtual Desktop and System Analyst Engineer; IT System Analyst​/Engineer

Department Overview:

The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions that enable OHSU to effectively manage information to accomplish its missions.

The Virtual Desktop and Applications (VDAP) unit provides for application integration, delivery and remote access to desktop applications to provide ITG systems support across all OHSU healthcare, academic and research missions. This includes but is not limited to the Enterprise Application management, and solution delivery to sustain the current and future virtual desktop environment systems. As detailed below, the individual positions within this work unit will be required to collaborate and assist staff from other technology work units while working remotely.

• Designs, develops, and maintains virtual applications and virtual desktops to meet the various missions of OHSU.
• Designs, develops, and maintains the high availability infrastructure, including clustered systems and server farms, necessary for large enterprise deployments of virtual environments.
• Serves as technical leader for complex development projects; applies advanced knowledge of standard systems engineering principles, techniques and established practices/procedures to projects where technical problems and objectives are minimally defined.
• Contributes to the preparation of new system proposals including system design, requirements traceability and system description.
• Ensures that OHSU’s systems are designed and engineered with industry standards and best practices.
• Designs, develops, and maintains various remote access and remote control tools.
• Provides engineering guidance to Field Technical Services regarding the Citrix workstation client version and update level.
• Designs, installs, configures, and maintains various monitoring software applications for remote monitoring of systems, deployment status, load balancing, etc.
• Develops disaster response plans and recovery procedures for systems under the positions areas of responsibility.
• Participates in disaster recovery exercise and tabletops to test disaster recovery plans and procedures.

• Provides collection, analysis and interpretation of the various business processes affected by applications integration efforts.
• As new updates become available, performs analysis to determine the best procedure to implement the upgrade and the new features that may be contained in the new upgrade, as well as ways to mitigate possible risks from the application of patches and enhancements.
• Analyzes and reconciles system back-end (hardware/software) performance and functionality with field-based (user facing) performance and functionality; utilizes feedback path from Field Technology Analysts to develop processes, fixes, enhancements, upgrades, etc. to ensure that theoretical and designed performance characteristics meet field expectations.
• Evaluates or develops tools and scripts to facilitate improvement and to support ongoing maintenance of a growing environment.
• Configures, and maintains various monitoring software applications.
• Analyzes system parameters and provides recommendations and implement solutions for scalability and performance improvement.
• Defines and writes clear and succinct technical documentation related to systems and applications as necessary.
• For new systems: formulates operational concepts, performs mission and functional analyses, risk analysis, selects system architecture, allocates requirements and prepares specifications.
• Evaluates and leverages industry trends and emerging technologies Researches and recommends enhancements and modifications to existing OHSU systems in order to maintain a…