Assistant General Manager; Medford

Job Summary

Location: 1700 Delta Waters Rd - Medford, OR 97504

Salary Range: $58,656.00 - $68,700.00

All managers, regardless of position, share responsibility of and are accountable for following the World Wide Wings Manager Description in conjunction with the following job description specific to this position in the company.

The Bench/Assistant General Manager (AGM) assists the General Manager with overseeing the operation of the entire restaurant. Maintains a safe environment, and improves bottom line profitability through appropriate revenue management. In addition to supervising the operation of the restaurant on a shift-by-shift basis, the AGM helps drive day‑to‑day performance and fosters a culture of continuous improvement.

• Assists General Manager with overall restaurant staffing planning
• Assists other managers with hiring decisions for all departments
• In partnership with the General Manager, conducts informative, focused weekly manager meetings
• Creates, develops and implements incentive programs and contests in conjunction with the assigned Department Managers
• Actively motivates Team Members to participate in all company promotions and incentives
• Provides regular performance feedback and recognition to assigned Department Managers and all Team Members, including timely performance appraisals
• Assists General Manager with coaching other managers on effective performance management procedures
• Assists General Manager with the on-going performance management and development of assigned Department Managers

• Actively looks for and identifies techniques to attract new guests
• Responsible for the restaurant’s Guest Comment program. Ensures all guest complaints are appropriately handled and within a timely basis. Provides feedback and coaching to managers on methods for handling guest complaints

• Facilitates and ensures adherence to new food product rollouts
• Responsible for ensuring assigned Department Managers and their teams meet or exceed company standards for serving quality products, recipe adherence and portioning
• Communicates areas of opportunity to the assigned Department Managers
• Helps general manager teach, coach and direct managers and Team Members on quality, service and cleanliness standards and proper inventory levels
• Understands and analyzes pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L) and trouble-shoots problem areas. Works with assigned Department Managers to create and put action plans in place to address issues. Follows up with each assigned Department Manager to ensure successful completion of plans
• Conducts administrative manager functions including entering invoices, inventory, end of day procedures, etc.
• Monitors all repair and maintenance and manages preventative maintenance program for the restaurant and communicates needs to appropriate persons

• Holds assigned Department Managers accountable for costs directly associated with their departments
• Maintains proper inventory levels on all food and paper products
• Participates in departmental meetings for assigned Department Managers and assists with communicating successes, new procedures and areas of opportunity
• Establishes daily, weekly, monthly and quarterly projections
• Understands the P&L statement, creates action plans for problem areas
• Assists the General Manager in the creation and development of the annual restaurant budget
• Teaches assigned Department Managers how to meet or exceed budgeted profit goals, reacts to trends, troubleshoots problem areas
• Completes all other assigned duties or tasks

• Candidates must be highly motivated, self-directed, and results driven with strong organizational skills, attention to detail and professional written and verbal communication skills
• Possess ability and desire to create a fun, exciting environment for both guests and Team Members alike
• Skilled with basic mathematical computations
• Proven track record of successfully managing multiple priorities in a fast paced work environment
• Maintain…