Practice Manager

West Medford Health Center

We’re committed to compassionate care for all. Our patients. Our employees. You.

We’re committed to compassionate care for all. Our patients. Our employees. You.

At La Clinica, we love our patients and enthusiastically treat them with the same care, respect, and dignity that we would our friends, family, and neighbors because that's who they are. If this appeals to you, La Clinica might be the right place to build your career. We’re looking for the right team members to treat our patients with this level of care.

We extend our commitment to compassionate care to our employees as well. We invest in our employees' lives through competitive pay, comprehensive benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-life harmony. Check out our careers page to learn more about why our employees love working at La Clinica.

The Practice Manager oversees a multidisciplinary team and ensures smooth operation of the assigned health center or team. This role involves leadership, customer service, quality assurance, operational management and compliance with regulations. is responsible for the day-to-day oversight of team operations, including customer service, assuring access for patients, and the assigned team’s financial viability. The Practice Manager participates as a member of the leadership team to ensure safe, high quality, patient centered care is provided.

• Provide high quality customer service to patients, staff, insurance carriers, and community partners, aiming to meet or exceed La Clinica S.E.R.V.E standards.
• Monitor patient satisfaction trends including survey data, telephone wait times, abandonment rate and MyChart response times, ensuring improvement targets are met.
• Foster a customer-focused environment through staff training and positive reinforcement.

• Oversee daily clinic operations to ensure efficient patient access, satisfaction and financial viability.
• Collaborate with supervisors and management to set and achieve key performance indicators for patient volume, utilization and no-show rates. Create action plans to support the achievement of KPI’s.
• Supervise and support team leads and care team members, providing guidance, coaching and performance management aligned with clinic goals and customer service standards.

• Lead the implementation of the patient-centered care model and organizational best practice standards, in collaboration with the site medical director.
• Participate in the development of policies, procedures and workflows to ensure high-quality patient care working closely with the quality team.
• Provide coaching, mentorship, and performance evaluation for staff, ensuring timely and fair reviews in line with organizational policies.
• Serve as operational support leader for discipline-specific teams.

• Develop and manage the annual budget for assigned health center or team, collaborating with supervisor and finance team to evaluate expenses and revenues.
• Monitors encounter completion rates; payor mix and membership attribution to support financial sustainability. Develop action plans as necessary to meet team goals.

• Monitor and track medical quality metrics for assigned providers and quality performance contracts. Develop improvement plans as necessary.
• Use data-driven methods to improve clinic flow, productivity Works with Quality Team in the development of policy, procedures and quality initiatives and in developing, implementing, and maintaining clinical policies and procedures to ensure quality patient care.
• Work with the leadership team to recommend and implement operational policies, procedures and projects in alignment with organizational goals.
• Participate in relevant councils, committees, and meetings to contribute to team improvements, support, community needs, and organizational planning.
• Support a team-based approach to problem solving and accountable communication.

• Collaborate with HR…