Dental Team Lead

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Medford, OR, US

15 days ago Requisition

Dental Team Lead

Full-Time | Exempt

We’re committed to compassionate care for all. Our patients. Our employees. You.

At La Clinica, we love our patients and enthusiastically treat them with the same care, respect, and dignity that we would our friends, family, and neighbors because that's who they are. If this appeals to you, La Clinica might be the right place to build your career. We’re looking for the right team members to treat our patients with this level of care.

We extend our commitment to compassionate care to our employees as well. We invest in our employees' lives through competitive pay, comprehensive benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-life harmony. Check out our careers page to learn more about why our employees love working at La Clinica.

The Dental Team Lead plays a key role in supporting the daily operations of the dental practice by providing direct supervision, training, and guidance to Patient Service Representatives (PSRs) and Dental Assistants (DAs). This position ensures smooth workflows, high-quality patient experiences, and adherence to clinical and administrative protocols. The Dental Team Lead works alongside the team, providing side-by-side training, real-time support, and mentorship while maintaining a strong connection to the Practice Manager to ensure consistency and efficiency.

The Team Lead fosters a collaborative, positive work environment, focusing on team development and patient-centered care.

Accountabilities Include:

Team Supervision & Support

• Provide direct supervision to a team of up to 10 Dental Assistants and PSRs.
• Act as the first point of contact for team members needing guidance, coaching, or problem-solving.
• Assist in assigning daily tasks and ensuring team efficiency in patient flow, check-in/check-out, and chairside assistance.
• Serve as the liaison between the Practice Manager and front/back-office teams, escalating concerns and sharing feedback.
• Support recruiting, hiring, training, and retaining high-performing dental support staff.

Training & Development

• Conduct side-by-side training with new and existing team members to ensure proficiency in job duties.
• Provide real-time coaching to enhance customer service, workflow efficiency, and clinical support.
• Support competency development for PSRs and DAs, reinforcing best practices in patient care and administrative excellence.
• Monitor individual and team performance, providing regular feedback to both employees and the Practice Manager.

Operational Excellence & Workflow Management

• Ensure smooth coordination between front-desk operations and clinical workflows for efficiency.
• Monitor patient flow to minimize wait times and maximize provider productivity.
• Work with the team to ensure scheduling optimization, patient confirmations, and check-in efficiency.
• Identify and implement process improvements to enhance patient experience and team effectiveness.
• Quality & Compliance Oversight
• Ensure OSHA, HIPAA, and infection control standards are consistently followed by PSRs and DAs.
• Support documentation accuracy and adherence to clinical and administrative protocols.
• Partner with the Practice Manager to address patient concerns, safety incidents, and compliance issues.
• Act as the bridge between the Practice Manager and the team, ensuring clear communication and alignmentongoals.
• Lead team huddles to discuss daily priorities, challenges, and updates.
• Support cross-training efforts to improve team flexibility and coverage.
• Maintaining…