Appointment Setter Medford​/Hybrid in Medford

Salary: $17$/hr - depends on experience

At Insurance Lounge, our mission is simple: make insurance easier to purchase and understand for consumers. Our Appointment Setters play a critical role in connecting clients with the right coverage, turning conversations into appointments and appointments into relationships.

We are the first interactive retail insurance store, combining the ease of online insurance shopping with the advantages of a traditional office. Our unique hybrid model offers unmatched benefits:

• Open 7 days a week
• No‑commission salespeople – clients come first, always
• Access to quotes from over 100 insurance companies
• Flexible shopping: independently or with a licensed agent
• One of the nation's fastest‑growing insurance agencies

This role offers a competitive hourly base wage plus a performance‑based bonus structure tied to appointments set and confirmed. The more you connect, the more you earn. Weekend availability opens additional earning opportunities.

• Conduct outreach by phone and online to current and prospective clients to schedule insurance consultations
• Confirm, follow up, and reschedule appointments to maintain a full agent calendar
• Engage clients warmly and professionally, answering general questions and directing them to the right team member
• Maintain accurate client records and appointment data in our CRM system
• Collaborate with licensed agents and service staff to ensure smooth client handoffs
• Support outreach campaigns for renewals, new products, and special promotions
• Meet daily and weekly appointment targets with consistency and professionalism

• Previous experience in outbound calling, appointment setting, or customer‑facing roles
• Confident, clear communicator comfortable on the phone and in writing
• Organized and self‑motivated with the ability to manage a high volume of outreach
• Proficiency with CRM systems, MS Office, and multi‑line phone systems
• Ability to prioritize and stay on task in a fast‑paced environment
• Positive attitude with a genuine interest in helping people
• No insurance license required – we’ll teach you what you need to know

• Competitive hourly pay with performance bonus – your effort directly impacts your earnings
• Group health, dental, and vision insurance company paid
• Retirement plan with company match
• Full‑time schedule with weekend availability for additional earning potential
• Career progression track – appointment setting is a natural pathway to licensed roles
• Generous vacation and sick pay