Landlord Engagement Specialist CCR

Position Summary The Landlord Engagement Specialist – CCR works as part of a multidisciplinary team of outreach, intake, case management, and program support staff working together to address housing stability needs in Jackson County. This position will locate and secure permanent housing opportunities for program participants through outreach to housing providers such as private landlords, property management companies, and subsidized housing providers.

In addition, the Landlord Engagement Specialist collaborates closely with housing providers and participants to mediate landlord-tenant issues to help ensure successful tenancies.

Position

Duties & Responsibilities Conduct comprehensive research, outreach, education, and public relations to cultivate a robust network of housing providers interested in renting to program participants.

Foster strong ties with housing providers, acting as a liaison. Maintain and document regular communication to gauge program satisfaction and address inquiries promptly.

Address, mediate, and document conflicts and concerns regarding housing conditions for landlords and participants, encouraging adherence to legal requirements, fair housing, and good tenant practices.

Assist participants’ care team in creation of housing portfolios and help to streamline the processing and submission of housing applications and facilitate pointed conversations with housing providers.

Collaborate with program participants’ multi-disciplinary team to best support housing stability.

Conduct inspections of potential housing units where program participants will reside.

Deliver comprehensive tenant education sessions, including the Rent Well curriculum.

Maintain up-to-date activity reports and records of services provided in collaboration with care teams.

Participate in staff meetings, attend training, adapt to organizational growth and implementation of new processes.

Position Requirements Belief in ACCESS’ mission to help provide food, warmth, and shelter.

Ability to work in an inclusive, trauma-informed environment, fostering a supportive and empathetic atmosphere for all individuals involved, while maintaining a professional demeanor in difficult or adverse situations.

Basic understanding of business and property management principles, and fair housing/landlord-tenant law.

Proficiency in Microsoft Office suite and other relevant software applications.

Excellent oral and written communication skills with a focus on building positive interpersonal relationships.

Demonstrated organizational skills and attention to detail.

Willingness and ability to become a Rent Well Instructor and Housing Quality Standards Inspector.

Capability or willingness to learn effective, high-quality research and data entry practices.

Ability to work effectively with clients, community partners, businesses and co-workers and maintain participant and inter-departmental confidentiality.

Responsible, in-policy use of company issued equipment such as cell phones and vehicles.

A valid Oregon driver’s license with a record that is acceptable under ACCESS’ insurance policies.
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