Business Support Specialist, Carrier Services, Road

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Our reach is global yet our presence is local and close to our customers. Read more at

The Carrier Services Representative is an integral part of the branch’s team as they help to build and develop relationships with carriers and customers by providing exceptional customer service. They ensure that correct information is provided to the carriers and customers, while accurately tracking various shipment pick-ups to their final delivery.

• Develops carrier relationships in order to effectively support customers.
• Maintains and grows relationships with carrier accounts.
• Ensures problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions.
• Has daily contact with carriers to determine availability while negotiating transportation rates.
• Provides consistent and exceptional customer service levels to carriers and customers.
• Researches new carriers within the market, generates leads, and develops new carrier relationships.
• Studies and understands seasonal market trends.
• Handles dispatch operations with carriers and drivers.
• Tracks shipment from pickup through delivery so that accurate, up-to-date information can be provided regarding shipments.

• Performs other duties and projects as assigned.

• N/A

• High School diploma.
• 1 years’ experience in a logistics, brokerage, or customer service field.

• N/A

• Proficient in Microsoft Word, Excel, Access, and Power Point
• Solid analytical experience in Excel required

• English (reading, writing, verbal)

• Position requires strong mathematical skills for project development

• Strong ability to persuade, motivate, negotiate, and influence others
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results
• Excellent communication skills, verbal and written
• Driven, enthusiastic, and highly motivated
• Ability to build strong relationships
• Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
• High attention to detail and ability to multitask
• Strong organizational skills
• Proficiency in using a Windows-based computer
• Great phone presence and effective interpersonal communication skills

• 6 months’ industry experience

• Experience in Oracle preferred
• Experience with Transportation management software a plus

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.

While performing the duties of this job, the employee…