Desktop Support Engineer

Axiom Technologies is a Global IT Services partner supporting medium to large‑scale enterprises. Please visit our website for more information about what we do at

This role will coordinate activities ranging from simple to more complex plans, providing on‑site assistance to end‑users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location: Medford, Wisconsin, USA
Contract Type: Independent Contractor-1099 / (Full-Time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

The Desktop Support Engineer (Full‑Time) is responsible for providing first‑ and second‑level technical support while efficiently assigning and dispatching service requests. This on‑site role resolves end‑user issues promptly by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.

• Constantly monitor the individual queue to resolve routine and non‑routine desktop issues and requests
• Escalate issues as appropriate and act as a technical escalation for the end user
• Maintain a high level of customer satisfaction
• Comply with the desktop group practices and procedures
• Update Service Now and other data repositories (e.g., knowledge base) on time
• Identify technical and process issues and recommend improvements
• Achieve target ticket volumes and ticket resolution levels
• Responsible for compliance with applicable corporate policies and procedures
• Maintain productive relationships with peers and management in IT and client areas
• Coordinate and consult with client areas to analyze problems and recommend technical solutions
• Perform intermediate‑to‑advanced IMAC services: installs, moves, adds, changes, hardware roll‑outs, refreshes, and other deployment activities on PCs, laptops, printers, and POS devices
• Perform intermediate‑to‑advanced desk‑side support services, installing and troubleshooting hardware, software, and network‑related issues
• Handle software installation, support, and upgrades
• Provide first‑ and second‑level help desk support
• Perform basic LAN and internetworking‑related activities

• 3+ years of strong experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues without impacting hardware warranties or violating security compliance requirements
• A+ certification and at least one certification from Cisco or Microsoft (vendor certifications from OEMs such as Dell, Toshiba, Lenovo, HP are a plus)
• Strong internetworking and troubleshooting skills
• Self‑starter capable of managing multiple tasks and completing tasks effectively with minimal supervision
• Exceptional customer service skills and good communication skills
• Ability to work independently or as part of a team
• Availability to work flexible work schedules
• Proficient in Windows 10 & 11 and the Office Suite/O365

Interested candidates are invited to send their resumes to car