POS Contractor – NCR RPOS

Pos Support Contractor

Seeking a POS Support Contractor with hands-on Client RPOS experience to provide post-upgrade production support across Wawa stores. This person will identify and reproduce defects, analyze logs and monitoring, work directly with Client Engineering, test fixes, and own issues through production resolution.

Support Client RPOS and payment software upgrades across Wawa stores

Analyze Splunk, Zabbix, logs, and incident trends to identify recurring defects

Troubleshoot and reproduce POS issues in the Wawa lab

Open and manage Client Engineering/support cases through root cause and resolution

Compile logs, screenshots, timestamps, versions, and reproduction steps

Test Client hotfixes and corrective software and assess regression risk

Deploy approved fixes using Ivanti and validate production results

Maintain case documentation, test evidence, known errors, and stakeholder updates

2+ years of hands-on Client RPOS support experience in a production retail environment

Experience troubleshooting POS defects and managing vendor cases through resolution

Working knowledge of Windows and retail POS architecture

Experience with monitoring/logging tools;
Splunk and Zabbix preferred

Working Power Shell knowledge

Strong troubleshooting, documentation, communication, and vendor-management skills

Verifone M400 payment terminals

Ivanti software deployment

Microsoft SQL Server

Retail integrations involving payments, fuel, kitchen systems, loyalty, or POS peripherals

Experience in PCI-compliant environments