Associate Project Manager, Parking Lot Solutions

Job Purpose

An Associate Project Manager at Pleasant Valley Corporation serves as the primary point of contact for clients at both local and corporate levels. This role is responsible for managing multiple projects from initiation to completion, ensuring seamless communication and collaboration with account representatives throughout the project lifecycle.

• Background in parking lots, asphalt/concrete, estimating, or engineering is preferred.
• One to three years of related experience required with a Bachelor of Business Administration degree preferred or three to five years of related experience with no degree.
• At least one year of experience in resolving client issues within a commercial facilities or property management organization.
• Customer Service
  
  Skills:
  
  Demonstrated success in a telephone‑based customer service role.
• Technical Proficiency:
  Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.
• Certifications:
  
  Project Management Professional (PMP) certification preferred.

• Client Response and Issue Resolution: Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle.
• Vendor Management: Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.
• Project Coordination: Manage multiple projects simultaneously, overseeing an average of 10 to 17 work orders per week, and ensure timely completion while maintaining high standards of performance.
• Communication and Documentation: Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal.
• Process Adherence and Performance Monitoring: Follow company guidelines for operating procedures, monitor vendor performance, and manage escalated work orders to meet project timelines and quality standards.

• An exceptional culture and positive work environment
• Competitive earnings
• Comprehensive benefits
• Personal recognition
• Individual development opportunities
• Clear path for career advancement

Shift: M-F | 8:30am – 5:00pm

Work Location:

Onsite – Medina, Ohio

Division:
Facilities Management

Team:
Parking Lot Solutions

Reports To:

National Accounts Operations Manager