Veterinary Receptionist - Sharon Center Veterinary Hospital

Full-Time Customer Service Representative

In the role, you will manage our front desk, provide positive client experiences, book and coordinate appointments, handle payments and maintain accurate records.

• Team First Culture – we treat every pet like family and value each team member like gold.
• Cutting-Edge Care with Heart – we offer advanced medicine and services such as wellness care and surgery with genuine compassion.
• Growth & Teamwork Culture – we build strong relationships, embrace teamwork over ego, and constantly learn together.

• Greeting clients with warmth and professionalism, in person and on the phone.
• Scheduling appointments and managing the daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Supporting the veterinary team with communication and coordination.
• Processing payments and checking clients in and out.
• Ensuring a calm, organized, and welcoming lobby experience.

• A people person who loves to create great experiences from the first phone call to the final tail wag.
• Organized and detail-obsessed, keeping appointments, records, and communication running smoothly.
• A master multitasker who stays cool and kind even during the busiest times.
• Tech-savvy and confident navigating digital systems and patient charts.
• Calm, clear, and compassionate, especially when pet parents are stressed.
• Eager to grow your skills in a hospital that values professional development and team culture.

• Competitive pay based on experience.
• Medical, dental, vision, and life insurance (some plans include free outpatient mental health care).
• Generous CE allowance and paid CE time.
• Uniform allowance.
• Pet care discounts for your personal pets.
• PTO, floating holidays, parental leave, and military leave.
• A robust Employee Assistance Program (finances to wellness and everything in between).
• Access to Encore Vet Group’s library of training, CE, and career development resources.
• A 401(k) with up to 5% company match.