Member Service First Shift

Benefits

• Black Card Membership
• 40 hrs PTO (after one year full-time)
• Health, Dental, Vison available (full time)
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Medical Insurance available (80/20 split for full-time)
• Dental/Vision Insurance (available)
• 40 hours Paid Time Off (PTO)/24 hours Sick Time (after one year full-time)
• Training and uniforms provided
• Continuous paid training
• Advancement available

Your responsibilities will include but are not limited to:

• Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Opening shift daily - 6 AM - 2PM
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign-up new members, log amenities, and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage and/or merchandise purchases on the point-of-sale (POS) system.
• Utilize POS system to assist with new memberships, change of address, and billing or payment questions.

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Equipment cleaning is done daily as per assigned units.
• Regular restroom and wet area cleaning and stocking.

• 6-12 months of Customer Service experience is preferred. High school diploma/GED equivalent required.
• Must be 18 years of age or older.
• Above average computer proficiency with an eye for accuracy.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding the member and team’s expectations.

• Continuous standing and/or walking during shift.
• Continuous interactions with members on the phone and in person.
• Must be able to lift up to 75 lbs.
• Will encounter toxic chemicals (ph.
  
  -balanced cleaning supplies) daily.
• Will be working alone for early part of shift.