Customer Relations Representative - Direct Accounts

Customer Relations Representative - Direct Accounts

Louisville Plant, 7929 National Turnpike, Louisville, Kentucky, United States of America

Corporate Office, 1111 Medina Road, Medina, Ohio, United States of America

As a key member of the Koroseal Interior Products team, the Customer Relations Representative plays a vital role in ensuring exceptional customer service and support for our direct accounts. This position is often the primary point of contact for customers and is responsible for managing a wide range of customer service functions including order processing, shipping, sample fulfillment, and quote coordination.

This role is an excellent opportunity for a detail-oriented, proactive professional to work in a fast-paced, dynamic environment while building relationships with global clients and internal teams.

This is an in-person role based in either our Louisville, KY manufacturing facility or Medina, OH corporate headquarters. The position will report to the Direct Account Supervisor.

Key Responsibilities

• Support customers with product information, order placement, and general service needs.
• Serve as a liaison between customers and internal departments such as marketing, logistics, and quality control.
• Manage requests for quotations, enter and update customer orders, and process sample requests.
• Provide proactive communication and problem-solving throughout the sales process.
• Maintain accurate internal documentation and communication records related to customer interactions.
• Manage inventory programs, ensuring alignment with established terms and proactive communication.
• Participate in ongoing training and development initiatives to enhance product knowledge and customer service skills.
• Perform other related duties as assigned.

Skills and Qualifications

• Strong verbal and written communication skills.
• Excellent interpersonal skills with a professional and positive attitude.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Highly organized with strong attention to detail.
• Effective time management and ability to prioritize multiple tasks.
• Comfortable working independently and collaboratively in a team environment.
• Demonstrated problem-solving ability and customer-first mindset.
• Must be able to sit for long periods and occasionally lift up to 20 lbs safely.

Koroseal Total Rewards

• Vacation time, personal time, and 11 paid holidays.
• Medical, Dental, and Vision Insurance including a Flexible Savings Account.
• Company-paid Short Term Disability & Life Insurance with supplemental options available for employees.
• 401(k) with company match.
• Paid training and career development.
• Employee well-being benefits including robust EAP offering.