Dispatch & Scheduling Coordinator Job Medina area,Ohio USA,Customer Service/HelpDesk

SERVPRO® Team Fosdick is the leading fire, water, and reconstruction company in Northeast Ohio. With 13 thriving franchise locations, we are rapidly growing—and we’re looking for a customer-focused, detail-oriented Dispatcher & Scheduling Coordinator to join our team.

In this role, you’ll be the first point of contact for customers, coordinating schedules, supporting mitigation teams, and ensuring top-notch service from the very first call.

Key Responsibilities:

Answer, screen, and direct incoming calls in a professional and friendly manner
Accurately document customer information into company systems
Schedule initial inspections with customers and mitigation teams
Adjust and update schedules as needed to meet customer and operational needs
Manage customer service issues and resolution
Conduct follow-up customer service calls to ensure customer satisfaction
Perform file audits to ensure accuracy and completion of documentation
Communicate changes and updates promptly to management, customers, and team members
Provide after-hours phone support on a rotating basis (nights + weekends)

Qualifications:

High school diploma or equivalent required
Prior customer service experience (restoration, construction, or service industry preferred)
Excellent verbal and written communication skills
Strong time management and organizational abilities
Professional phone presence with patience and active listening skills
Proficiency with Microsoft Office Suite
Ability to thrive in a fast-paced, team-oriented environment
Willingness to participate in rotating on-call schedule

Benefits:

Medical, Dental, and Vision Insurance
Paid Vacation & Holidays
Life + Voluntary Life Insurance
401(k) with Company Match
Supportive, team-oriented, and casual office environment

Join a company that makes a difference when customers need it most. Apply today and become part of SERVPRO® Team Fosdick’s mission to restore peace of mind—one call at a time.

Servpro Team Fosdick is an equal opportunity employer.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.