Customer Care Specialist

Customer Care Specialist (Administrative)

Customer Care Specialist
$18 - $20 per hour based on experience
Full Time position
National Design Mart is seeking a Customer Care Specialist to provide exceptional customer service and support throughout the customer experience. This role is ideal for a detail-oriented professional who enjoys problem-solving, managing multiple priorities, and working collaboratively with customers and internal teams to ensure outstanding service.
If you have experience in customer service, customer support, call center operations, work order management, ticket management, invoicing, and customer communications, we'd love to hear from you.

• Manage customer work orders from initiation through completion, including quoting, invoicing, status updates, and closeout.
• Respond to customer inquiries and provide timely, effective solutions to service-related concerns.
• Collaborate with Sales, Claims, Installation, and other departments to ensure customer issues are resolved efficiently.
• Track, update, and manage service requests through the company's ticketing system.
• Maintain accurate records of customer interactions, work orders, and service updates.
• Prioritize and coordinate multiple customer requests while maintaining a high level of service.
• Support a positive customer experience by delivering professional, courteous communication at all times.

• Previous experience in customer service, customer support, retail customer service, or administrative support, preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving, organizational, and multitasking abilities.
• Strong attention to detail and follow-through.
• Comfortable working with computer systems, ticketing software, and customer databases.
• Ability to adapt to changing priorities in a fast-paced environment.

• Customer relationship management (CRM) experience.
• Work order management experience.
• Ticket management software experience (Happy Fox or similar).
• Retail or home improvement industry experience.
• Experience with RFMS or similar business software.

• Stable, growing company with multiple trusted brands.
• Collaborative team environment.
• Opportunity to build customer service and operations experience.
• Meaningful role supporting customers throughout their project journey.