Lead Teller

Position Overview:

Lead Teller in PNC’s Retail Branch organization, located in Medina, OH. Responsible for coaching, mentoring, and leading tellers, delivering an excellent customer experience, improving customer financial wellbeing, and increasing share of wallet.

• Process a variety of customer interactions.
• Educate customers on alternatives available for their financial interactions.
• Identify banking opportunities during the customer interaction and refer as appropriate.
• Coach, mentor and lead tellers in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
• Demonstrate clear communication skills, transaction handling and problem resolution processes.
• Assist the Branch Manager in performance management and new hire selection processes.
• Adhere to all policies and procedures, demonstrating sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

• Preferred
  
  Skills:
  
  Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales, Accuracy and Attention to Detail, Addressing Customer Needs, Coaching Others, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs.
• Work Experience: 1+ year(s) of related experience. Military service experience may be considered.
• Education: No university degree required; high school diploma or GED acceptable with related experience or product knowledge.
• Certifications: None required.
• Licenses: None required.

Base Salary: $37,500.00 – $62,500.00. Salary may vary based on geographic location, market data and individual skills, experience, and education. The role is incentive eligible based on company, business and/or individual performance.

• Medical and prescription drug coverage with Health Savings Account feature.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) plan with PNC match, pension and stock purchase plans.
• Dependent care reimbursement account.
• Backup child/elder care support.
• Reimbursement for adoption, surrogacy and doula services.
• Educational assistance, including select fully paid programs.
• Robust wellness program with financial incentives.
• Paid time off: maternity/parental leave; up to 11 paid holidays per year; 9 occasional absence days; 15-25 vacation days per year, depending on career level and years of service.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other protected categories. This position is subject to the requirements of Section
19 of the Federal Deposit Insurance Act and the Secure and Fair Enforcement for Mortgage Licensing Act of 2008, as well as the Financial Industry Regulatory Authority, which prohibit the hiring of individuals with certain criminal histories.