American Institute of Healthcare Compliance: Technical Support Assistant

Company/Organization:
American Institute of Healthcare Compliance (AIHC)

Description:

We are looking for hands‑on, career‑minded individuals eager to master our operations from the ground up, with a defined pathway to a leadership role.

The American Institute of Healthcare Compliance (AIHC) is a non‑profit web‑based healthcare training and certification company founded in 2007. We are a Licensing/Certification partner with the Centers for Medicare and Medicaid Services (CMS).

We are seeking an entry‑level Technical Support Assistant who is eager to grow into a more established role within our company. The ideal candidate is a dedicated, motivated, and career‑oriented professional with the ability to take on increasing responsibility and the potential to advance into a management role within the next two years.

• Technical & Systems Support (Training Provided)
  • Assist with entering and updating course content within the Learning Management System (LMS)
  • Help ensure registrations, memberships, and renewals are functioning properly
  • Test website features including shopping cart, checkout, and user account access; review and understand system settings, troubleshoot issues, and help identify root causes when functionality is not working as expected
  • Perform routine website updates (e.g., plugin updates, basic content updates)
  • Assist with ongoing website maintenance, including organizing content and removing or archiving outdated or retired materials
  • Review and update basic SEO settings (such as page titles, descriptions, and metadata) to support website visibility and accuracy
  • Identify, document, and report technical issues; assist with troubleshooting
  • Participate in quality assurance testing for courses, quizzes, and overall user experience
• Operations & Administrative Support
  • Support membership and registration processes from a systems perspective
  • Enter and maintain accurate data across platforms
  • Assist with product setup and updates
  • Collaborate with team members to support daily workflows and system improvements

• High School Diploma required, some college preferred in an IT‑related field

• Team‑oriented work history with customer service experience
• Minimum 1‑year of experience in administrative, technical support, or related roles
• Some experience working on websites, LMS platforms, or similar systems (academic, internship, or work experience acceptable)

• Comfortable learning and navigating new technology with the ability to train others
• Strong attention to detail and organizational skills
• Ability to follow processes and complete tasks accurately
• Problem‑solving mindset with a willingness to learn and ask questions

• Access Database experience
• Familiarity with Word Press, LMS platforms, or similar tools
• Experience with membership‑based or nonprofit organizations
• Basic understanding of website functionality (user workflows, plugins, SEO basics, etc.)

Full or Part Time: 32 hours/week

Hours:

Business hours are Monday through Friday, 9:00 AM to 5:00 PM. This position requires a total of 32 hours per week, with a consistent schedule to be determined within those hours.

Wage: $17 – $19/hour. Benefits include participation in a SIMPLE IRA retirement plan with employer contributions.

Start Date:

We are looking to fill this position as soon as possible.