IT Support Specialist

BayPointe Technology is a trusted IT solutions provider dedicated to helping businesses streamline operations, enhance security, and drive growth. As a comprehensive partner for all technology needs and “ONE SOURCE for Everything IT” we offer a range of services including hardware, software, cloud solutions, cybersecurity, managed services, and project expertise. Our team takes a business-first approach, delivering practical and scalable solutions tailored to real-world objectives.

From infrastructure upgrades to cloud optimization and cybersecurity, we ensure our clients remain secure, productive, and future-ready. Our success is founded on true partnerships, delivering reliable technology support and impactful outcomes.

As an IT Support Specialist, you will be the first line of support for the businesses and users who rely on BayPointe Technology every day. This position is ideal for someone who enjoys helping people, solving problems, and building a rewarding career in information technology.

In this role, you'll work directly with end users to resolve technical issues, answer questions, and ensure a positive support experience. From password resets and workstation troubleshooting to Microsoft 365 support and basic network connectivity issues, you'll play an important role in keeping our clients productive and supported.

This position offers the opportunity to gain hands‑on experience across a wide variety of technologies, industries, and client environments while working alongside experienced engineers and senior technicians. If you're curious, dependable, customer-focused, and eager to learn, we'll provide the mentorship, exposure, and opportunities needed to help you grow your IT career.

At BayPointe Technology, we believe technical skills can be taught, but a positive attitude, strong work ethic, and commitment to helping others are what truly set great team members apart.

We are deeply committed to the ongoing development of our team members. You'll be encouraged to continuously expand your technical knowledge, pursue certifications, learn new technologies, and build a career path that aligns with your professional goals. Whether your interests lead you toward systems administration, cloud technologies, cybersecurity, networking, or project engineering, BayPointe is invested in helping you get there.

• Onsite in Medina, OH
• Competitive compensation based on experience

Provide responsive and professional technical support to end users via phone, email, remote access, and ticketing systems. Diagnose and resolve common IT issues while delivering excellent customer service throughout every interaction.

Configure, deploy, troubleshoot, and maintain:

• Windows desktop and laptop systems
• Printers and peripheral devices
• Mobile devices and tablets
• Basic hardware components and accessories

Assist users with Microsoft technologies including:

• Outlook and Exchange Online
• Microsoft Teams
• One Drive
• Share Point
• Microsoft 365 applications

Support account administration activities such as password resets, account setup, licensing assignments, and user onboarding.

Accurately document support requests, troubleshooting steps, and resolutions within the ticketing system. Ensure tickets are properly prioritized, updated, and escalated when necessary.

Assist with diagnosing common networking issues including:

• Internet connectivity problems
• VPN access issues
• Printer connectivity
• Workstation network communication

Escalate more complex infrastructure issues to senior technical staff.

Assist with employee onboarding and offboarding activities, including:

• New user setup
• Account creation and termination
• Access permissions
• Equipment preparation and inventory management

Work closely with senior technicians, engineers, and project teams to expand your technical knowledge and contribute to successful client outcomes.

At BayPointe Technology, professional development is more than an expectation, it's part of our culture. We encourage…