Fleet Operations Specialist - Expedite

Job Description

The Fleet Operations Specialist I - Expedite supervises the daily activities for the assigned PTWT owner operators. This position is responsible for enforcing Company and departmental policies including, but not limited to, Contractor safety compliance, Contractor problem resolution, cost control and profitability for the contractor, service compliance, and operational efficiencies all while encouraging departmental and company budget attainment.

Responsibilities

• Operate 15-30 specific PTWT trucks effectively handling any issues as it relates to settlements, processes and revenue generated.

• Build relationships with the drivers of the assigned fleet and ensure they understand their expectations and business needs.

• Ensure company policies are communicated, applied, and enforced.

• Serve as the point of contact to receive all escalated customer and contractor calls and work with the customer/contractor to provide a best in class solution.

• Account for the maintenance of all contractor shipments assigned to their respected workflow.

• Collaborate on working through any compliance start up resolution internally before contractor becomes active.

• Provide support for customer and contractor calls during periods of high business volumes.

• Coach and ensure required metrics are followed such as positioning, home time, settlements, and operational growth.

• Keep open inner-departmental communication channels particularly with outside sales team.

• Mentor newly acquired drivers.

• Approve empty move positioning for PTWT fleet and know the balances of freight volumes to position our units.

• Participate in every recruiting onboarding call with new PTWT owner operator into workflow.

• Develop customer relationships with large volume customers.

• Approve driver payables and over contract spend if necessary.

• Authorize com data for fuel advances on pro, lumpers etc.

• Responsible for EDI communications and acceptance levels to protect scorecard.

• Research and investigate customer complaints and implement corrective actions.

• Other duties and projects, as assigned.

Requirements

Education:

• Bachelor's Degree, preferred

• Experience will be considered in lieu of formal education

Experience:

• Must be an accomplished Logistics Specialist or equivalent job function.

Computer

Skills:

• Proficient in Microsoft Office Suite, required

Competencies:

• Accuracy and Attention to Detail

• Analytical Thinking

• Coaching Others

• Effective Communications

• Flexibility and Adaptability

• Interpersonal Relationships

• Managing Multiple Priorities

• Problem Solving

Other Details

Work Hours:

• Generally, 10:00 am - 6:00 pm with occasional irregular hours depending on workload.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is an hourly position paid biweekly.

• Variable compensation is included.

About Us

Arc Best® (Nasdaq: ARCB) is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. Founded in 1923 and now with 14,000 employees across 250 campuses and service centers, the company is a logistics powerhouse, using its technology, expertise and scale to connect shippers with the solutions they need — from ground, air and ocean transportation to fully managed supply chains.

Arc Best has a long history of innovation that is enriched by deep customer relationships. With a commitment to helping customers navigate supply chain challenges now and in the future, the company continues to invest in purpose-built technology such as Arc Best View™, its digital logistics platform that brings quoting, booking, shipment visibility and reporting into one connected experience.

An Equal Opportunity Employer M/F/Vet/Disability