Construction Manager

SERVPRO Team Fosdick is the premier restoration and construction company in Northeast Ohio, operating 14 franchises across Cleveland, Akron, Mansfield, and Toledo. Due to continued growth in our reconstruction division, we are seeking a high-performance Construction Manager to lead our Medina office construction operations. This is a leadership role responsible for driving profitability, enforcing Standard Operating Procedures, and managing a team of Project Managers and Estimators within a fast-paced insurance restoration environment.

Position Summary
The Construction Manager is responsible for the overall performance of the reconstruction division in the Medina office. This role owns production, cycle time, budget compliance, team accountability, and customer experience from approved estimate through project closeout.
This individual must be capable of leading a team, managing financial performance, and ensuring operational discipline in a multi-million-dollar restoration business.

Key Responsibilities

1. Operational Leadership & Accountability

• Lead and manage Project Managers and Estimators
• Enforce adherence to company Standard Operating Procedures (SoP)
• Monitor and drive cycle-time KPIs and job stage progression
• Conduct weekly job reviews focused on:
  • Budget vs. allowed hours
  • Change order and supplement management
  • Schedule adherence
  • Profitability tracking
  • Ensure accurate documentation in DASH, Xactimate, and internal systems

2. Financial & Profitability Oversight

• Review and approve construction estimates for accuracy and scope completeness
• Ensure projects are executed within approved budgets
• Identify margin erosion early and implement corrective action
• Monitor labor efficiency and subcontractor performance
• Drive office-level production and profitability targets

3. Project Execution & Quality Control

• Oversee scheduling and resource allocation across all projects
• Ensure proper sequencing and trade coordination
• Enforce quality control standards and final inspections
• Ensure all work meets local building codes and carrier requirements
• Manage warranty and post-completion service issues

4. Customer & Carrier Relations

• Maintain high-level customer communication standards
• Support escalated customer issues when needed
• Ensure professional and effective communication with insurance carriers
• Protect company reputation through professionalism and follow-through

5. Team Development

• Recruit, train, and develop Project Managers and Estimators
• Conduct performance evaluations and coaching
• Build a culture of accountability and execution
• Lead regular construction team meetings focused on KPIs and results

Qualifications

• 5+ years of construction management experience (insurance restoration preferred)
• Proven experience leading multiple concurrent residential construction projects
• Strong financial acumen and understanding of job cost controls
• Experience with Xactimate or insurance-based estimating platforms preferred
• Demonstrated leadership and team development experience
• Strong organizational and communication skills
• Bachelor’s degree in Construction Management, Engineering, or related field preferred (or equivalent experience)

Compensation & Benefits

• Competitive salary (commensurate with experience)
• Performance-based incentive opportunity
• Company vehicle, gas card, laptop and cell phone
• Medical / Dental / Vision
• 401(k) with company match
• Paid vacation and holidays
• Life insurance

SERVPRO is an Equal Opportunity Employer

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.