Field Operations Manager

Provided Resources: Vehicle Allowance

Overview:

The Field Operations Manager oversees efficient, high-quality janitorial operations across multiple facilities within an assigned region. This role requires primarily afternoon and evening availability, with the flexibility to adjust based on business, client, and team needs. The ideal candidate is highly organized, self-motivated, and adaptable, with strong communication and leadership skills that support effective team management and exceptional service delivery.

Key Responsibilities:

Client Relations

• Cultivate and maintain positive client relationships through proactive, responsive communication and consistent follow-up.
• Conduct regular facility inspections to ensure adherence to cleaning standards and contractual specifications.
• Address and resolve client concerns promptly and professionally.
• Coordinate seamless account startups, including walkthroughs, training, and oversight during the launch phase.
• Identify and promote additional services to enhance client satisfaction and drive revenue growth.
• Estimate, schedule, and supervise project work to ensure timely, high-quality completetion.

Team Leadership & Employee Management

• Interview, train, and mentor janitorial staff, team leads, and support personnel across assigned accounts.
• Foster team culture rooted in accountability, fairness, and professional growth.
• Provide constructive feedback, recognition, and corrective action in collaboration with Human Resources.
• Ensure adequate staffing and coverage to meet service expectations
• Promote a safe and efficient work environment by training staff on PPE, cleaning methods, and security protocols.
• Conduct regular on-site visits to inspect work, support employees, and address concerns.
• Perform nightly check-ins with supervisors and cleaning staff to ensure they have the necessary resources and support.

Operational & Administrative Oversight

• Monitor labor and supply costs to maintain account profitability.
• Organize and manage keys, badges, and account access to ensure client safety and complience.
• Review timekeeping and scheduling daily for accuracy and efficiency.
• Collaborate with the Supply Department to manage inventory, ensure timely supply delivery and control and manage supply expenses to remain within targeted budget parameters.
• Identify and implement process improvements and operational efficiencies.
• Participate in meetings, share updates and support company initiatives aligned with core values.

Qualifications & Attributes

• Demonstrated leadership experience in team and client managment.
• Excellent communication and organizational skills.
• Flexible schedule and adaptability to changing priorities.
• Detail oriented, dependable, and capable of multitasking in a fast-paced environment.
• Commitment to upholding company Core Values:
  Communication, Humility, Excellence, Integrity, Teamwork, Ownership, and Gratitude.

All Applicants MUST PROVIDE PROFESSIONAL REFERENCES

Please provide the contact information (Name, Job Title, Company, Email, and Phone Number) for three professional references who can speak directly to your qualifications and work experience.

• Medical Insurance
• Dental Insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• 401K/403b Plan

This job reports to the Operations Manager