Retail Sales Associate

Job Details

Job Location:

Medina, OH 44256

At Malley’s Chocolates, our Part-Time Retail Sales Associates are the face of our brand—delivering warm, memorable customer experiences and supporting the daily operations of the store. Whether helping a customer select a gift or restocking a display, Sales Associates bring enthusiasm, teamwork, and pride to every shift. This role is ideal for someone who enjoys interacting with people, takes pride in a clean and organized space, and thrives in a fun, fast-paced retail setting.

• Quality of Work
  • Greet every customer with a friendly, helpful attitude.
  • Create positive shopping experiences by offering knowledgeable assistance and warm service.
  • Work well with teammates to maintain a cooperative and upbeat environment.
  • Handle customer complaints or concerns professionally, seeking help from a manager when needed.
• Store Presentation
  • Keep displays neat, clean, and fully stocked.
  • Follow store guidelines for merchandising and visual standards.
  • Take pride in maintaining the appearance of the sales floor, counters, and common areas.
• Product Knowledge and Procedures
  • Learn about Malley’s products and current promotions to assist customers with recommendations.
  • Follow all store policies and procedures, including cash handling and safety practices.
  • Ask questions and seek clarification when unsure of store procedures.
• Attendance and Reliability
  • Arrive on time and ready to work all scheduled shifts.
  • Stay focused and productive while on the floor, contributing to store operations throughout the shift.
• Sales and Performance
  • Sales Skills
    • Use suggestive selling to promote seasonal items, Founders Favorites, and featured products.
    • Support the store’s sales goals by recommending items that enhance the customer’s purchase.
  • Store Goals Contribution
    • Understand how daily tasks support the store’s overall performance.
    • Complete assigned tasks thoroughly and on time to help meet team objectives.
  • Autonomy and Initiative
    • Take ownership of responsibilities and follow through without constant direction.
    • Look for opportunities to assist teammates and customers throughout the shift.
    • Keep busy during slower times by restocking, organizing, or preparing for the next customer.
  • Adaptability and Continuous Improvement
    • Be open to learning new procedures, product information, and store technology.
    • Embrace feedback from managers and apply it to improve performance.
    • Adjust quickly to changing priorities, such as shift tasks, customer flow, or new promotions.
  • Teamwork and Dependability
    • Maintain a respectful, cooperative attitude with coworkers and store leadership.
    • Offer help to teammates during busy times.
    • Follow instructions and respond positively to coaching from supervisors.
    • Be someone the team can count on to show up and do their best every day.

• Previous customer service or retail experience is helpful but not required.
• Friendly, dependable, and enthusiastic about helping others.
• Willingness to learn and follow store procedures.
• Able to work evenings, weekends, and holidays as needed.
• Comfortable working on your feet and lifting up-to 25 lbs. occasionally.

• Employee discount on all Malley’s Chocolates
• Flexible part-time scheduling
• Fun, supportive team environment