Senior Logistics Coordinator - Expedite

Job Description

The Senior Logistics Coordinator - Expedite provides customer service to both internal and external customers, which includes: taking customer orders, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers to assist with procurement of capacity, monitoring service on all requests and shipments, and generating business leads for our sales organization. This position anticipates customer needs, suggests alternatives, and solves problems by resolving customer issues competently and appropriately.

• Understand unique freight handling characteristics and delivery requirements to allow contractors to operate in a safety-oriented environment.
• Identify customer needs and facilitate communication with owner operators or outside agents to provide the most cost-effective means of shipment execution.
• Assist contractors in obtaining shipment critical information (directions, pick up numbers, tow-related services, etc.) via phone and email communication.
• Monitor shipments from order entry through delivery to ensure on time performance is met.
• Provide a high level of accuracy in order documentation.
• Other duties and projects, as assigned.
• Assist with the development of Logistics Coordinators I-III peers.
• Order creation, load procurement, negotiation, freight tendering, and problem resolution.
• Update customers regarding shipments as required via phone, email, and web-based channels.
• Identify and communicate business opportunities into the sales organization (through the Sales Support department).
• Provide prompt, courteous, and knowledgeable service to all internal and external customers.
• Support new and existing customer accounts to foster business development.
• Suggest improvements to business processes and procedures when applicable to benefit the corporate goals as well as key stakeholders.