Service Assurance Technician- Medina

Compensation

• Competitive Pay
• 401(k) with Employer Matching Contribution up to 4%
• Professional Development Reimbursement and Advancement Opportunities.

• Company Paid Holidays (8 days)
• Floating Holidays (3 days)
• Paid Time Off (15 days)

• Medical, Dental, and Vision
• Life Insurance and Short-Term Disability
• HSA enrollment option with Employer Contribution
• Monthly internet and cell phone allowances
• Mileage reimbursement
• Paid company training

The Service Assurance Technician will be directly involved with engineering residential, business and MDU deployment. You will work closely with construction upon FDH launches to ensure a smooth launch. This position will be responsible for the locating of our fiber optic lines as needed.

• Locate fiber optic lines throughout our entire plant.
• Audit cabinets and NAPs for issues prior to market launches.
• Survey and engineer enterprise business and MDU projects.
• Perform quality checks on installation technicians.
• Fantastic customer service skills and professional attitude.
• Assist with maintaining and updating facility records.
• Physical ability to work in various environments such as attics, crawl spaces, and adverse weather.
• Operate company vehicle/equipment safely and professionally.
• Perform on‑call rotation duties after regular business hours.
• Ability to communicate technical information to non‑technical people.

• 2 years of fiber optic experience, fusion splicing preferred.
• Possess and maintain a valid state driver’s license and acceptable driving record.
• High school diploma.
• Ability to lift and move up to 80 lbs.
• Weigh less than 285 lbs since this is required for ladder safety.
• At times work in small, confined spaces or aloft (up to 28 ft.).
• Be available for overtime, emergency callouts and holiday work.
• Ability to identify wire and cable colors.
• Must be able to manage multiple projects at one time and prioritize them.
• Physical ability to work from a kneeling or standing position for long periods.
• Ability to read prints and assist with redlines/construction drawings.

• Residential/business fiber installation experience.
• Outside plant fiber optic splicing and troubleshooting experience.
• Outside plant cable locating experience.
• Project Management is preferred but not required.
• Able to use Microsoft suite of applications including Word, Excel, and PowerPoint.
• Skilled in basic telephony and computer equipment.
• Familiar with PLP/Coyote cases and following best practices for installation.
• Familiar with aerial drop/cable installation, mechanical terminations, and testing.
• Moderate network troubleshooting skills.
• Experience with VoIP and customer alarm systems.
• Fiber optic training certifications.