Domestic Violence Shelter Crisis Intervention Specialist

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Full Time Direct Service Medina, OH, US

6 days ago Requisition

Shift

Hours:

Monday-Friday 8:00 AM - 4:00 PM

Maintain a safe, supportive environment for survivors residing in the shelter. Provide individualized support, resources, and crisis intervention to survivors of domestic violence, sexual assault, and human trafficking by using Trauma-Informed approaches.

• High school diploma or equivalent required; CPR, First Aid, AED, and Narcan certifications preferred.
• At least 1 year of experience with survivors of trauma, mental health, or addiction preferred.
• Valid Ohio driver’s license and insurability; ability to pass background checks (Ohio Bureau of Criminal Investigations and Federal Bureau of Investigation).

• Provide confidential, trauma‑informed support to survivors, including crisis intervention, advocacy, hotline responses, shelter intakes, referrals, safety planning, and follow‑up care.
• Assist with shelter operations, including coverage, safety, transportation, conflict resolution, cleaning/food prep as needed, facilitating workshops on self‑sufficiency skills, and daily survivor engagement.
• Complete timely and accurate documentation in accordance with agency policy.
• Collaborate with agencies to secure services for survivors and support case managers and H&H staff in individualized survivor plans.
• Participate in professional development and community representation.
• Always adhere to Service Excellence standards.
• Comply with agency policies and procedures, federal and state requirements, CARF standards, and educational/certification/registry requirements.
• Other duties as assigned.

• Physical demands:
  The employee is required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; step up and down; stoop, kneel, crouch; talk, hear, and drive. The employee must occasionally lift and/or move up to 50 pounds.
• Work environment:
  This position will be in a facility with victims of domestic violence or sexual assault. The employee may have interactions with families of these individuals, the assailants, and law enforcement.

• Varied, as scheduled, and agreed upon in the employment agreement.

• Strong interpersonal and communication skills, particularly with diverse populations.
• Proficiency in Microsoft Word and Excel.
• Knowledge of 401(k).

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Hope and Healing Survivor Resource Center (H&H) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. H&H prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, military status, national origin, disability, genetic information, pregnancy, ancestry, or any other protected characteristic as outlined by federal, state, or local laws.

Additionally, reasonable accommodations will be made (where appropriate) for religious practices or employees with disabilities. Employees who may require a reasonable accommodation should contact an agency Director or the CEO. This policy applies to all employment practices within H&H, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. H&H makes hiring decisions based solely on qualifications, merit, and program needs at the time.