Resident Service Coordinator

Position Details

• Title: Resident Service Coordinator
• Location: Union Square, Apartments - 308 W. Union Street;
  Medina, OH 44256
• Hours: Part-Time (14 hours)
• Pay: $15-$17/hr - depending on experience

To identify the social, emotional, employment, education, and medically related needs of all residents on an individual and group basis and provide services to meet those needs.

• Associate’s degree or higher in human services or related field;
  Bachelor’s degree preferred.
• A minimum of three years of experience serving low‑income individuals, families, seniors, and/or persons with disabilities, or related populations.

• Service Development, Linkage, and Coordination: Identifies, distributes information about, and links residents to existing community services that help improve housing stability, increase self‑sufficiency, and build safe and supportive communities.
• Conducts assessments to determine individual and group‑level resident goals, interests, and needs.
• Creates a network and directory of local social service agencies to facilitate resident access to resources, programs, and services.
• Maintains confidentiality; professionalism essential.
• Community Building: Works with residents to develop a sense of fellowship and community using organization and facilitation skills; may develop resident associations, newsletters, welcoming committees, orientation packages, support groups, etc.
• Assists residents in securing and/or creating social, community‑oriented programs that meet recreational, health, educational, and spiritual needs.
• Outreach and Advocacy: Raises awareness among local service providers of residents’ needs; promotes partnerships to help residents gain access to services; refers residents for case management; follows up on referrals; assists residents in applying for fair hearings; helps market the housing property through community contacts.
• Record Keeping and Other Considerations: Keeps appropriate resident files documenting conversations, problems identified, referrals, refusals or acceptances of services, and progress.
• Completes reports regarding services provided, resident outcomes, and satisfaction as required.
• Develops working knowledge of housing rules and issues such as reasonable accommodations, the lease and lease violations.
• Assumes additional responsibilities as requested.

• Knowledge of community support services for residents of family and/or senior housing developments and eligibility requirements.
• Experience working with older persons and/or families in direct service capacity, especially advocacy, self‑sufficiency, service negotiation and community building.
• Experience using Microsoft Office suite (Word, Outlook, Excel, etc.), data management tools (e.g., databases), and internet.
• Ability to establish trusting relationships with residents individually and in groups.
• Ability to listen to and assist residents in defining problems, identifying possible solutions and resources.
• Ability to seek input from residents, research service vendors, evaluate delivered services, and make adjustments as needed.
• Ability to counsel or advocate in non‑judgmental ways to empower residents to make personal decisions and enhance self‑esteem and independence.
• Ability to develop community‑oriented activities to build bridges, promote active interest in property life, and generate resident self‑sufficiency.
• Ability to effectively plan, organize, develop, implement, and interpret programs, goals, objectives, policies, and procedures.