Program Manager & Compliance Lead

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Location: Seattle, WA Metropolitan Area (Hybrid; onsite access strongly preferred)

Employment Type: Full-Time (W2 Employee)

AKIVA is an AI-native engineering firm specializing in enterprise services, domain-specific solutions, and high-performance infrastructure from strategy through deployment. We build innovative systems that drive measurable results for commercial enterprises and government agencies. AKIVA is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

AKIVA is seeking a Program Manager & Compliance Lead to own end-to-end delivery of our on-call / on-demand staffing operation supporting a public-sector client in the Seattle metropolitan area. You will serve as the single point of contractual accountability to the client, manage the recruiting and account-operations team, own SLA and quality performance, and ensure full compliance with employment laws, background-screening regulations, and client-specific workforce requirements.

This is a senior, high-visibility role with significant growth potential as AKIVA scales its Pacific Northwest staffing practice. AKIVA-provided AI-assisted governance, compliance-monitoring, and reporting tools may be leveraged to accelerate oversight and continuous improvement.

• Serve as the single point of contractual and executive-level accountability to the client; own the client relationship and lead recurring business reviews
• Own SLA and KPI performance — candidate submittal turnaround (2 business days standard, 5 for hard-to-fill), fill rate, quality-of-hire, billing accuracy, satisfaction scores
• Supervise, coach, and develop the Account & Billing Coordinator and Senior Recruiters; set performance targets and conduct regular reviews
• Design and enforce the compliance framework — EEOC candidate-assessment guidance, FCRA-compliant background checks, I-9 / E-Verify, state wage-hour laws, driver-abstract reviews for driving-required assignments
• Own client-specific compliance obligations — including federal Section 3 tracking and reporting for HUD-funded clients, supplier diversity reporting, and public-records responsiveness under applicable state law
• Manage client escalations, candidate performance disputes, and removal requests in accordance with contract terms
• Oversee the timesheet, billing, and invoicing cycle in partnership with the Account & Billing Coordinator; ensure invoice accuracy and on-time submission to client AP portals
• Build and manage the candidate bench across target labor categories — administrative, IT, accounting, clerical, and adjacent roles
• Lead onboarding of new placements, coordinate offboarding at assignment end, and support temp-to-permanent conversions and direct-hire placements
• Author and maintain SOPs, process documentation, and continuous-improvement plans
• Deliver monthly performance dashboards and quarterly strategic business reviews to the client
• Coordinate with AKIVA corporate leadership on subcontractor / teaming-partner management and small-business and WMBE participation reporting
• Represent AKIVA in local industry associations, staffing networks, and client-community events

• Bachelor's degree in Business, Human Resources, Public Administration, or related field (equivalent experience may be substituted)
• 8+ years of staffing, talent acquisition, or workforce-services experience — including at least 3 years managing a government, public-sector, or multi-role staffing account
• Strong working knowledge of EEOC, FCRA, Title VII, ADA, and state/federal employment law as applied to staffing operations
• Demonstrated experience leading SLA-driven service-delivery programs
• Excellent stakeholder management, escalation handling, and executive-level business-writing skills
• Proficient with ATS platforms, Microsoft Office Suite, and electronic billing/invoicing portals
• Ability to work hybrid in the Seattle metropolitan…