Collections Support Clerk

Position Summary

The Collections Support Clerk provides administrative and analytical support to the collections function within a commercial insurance MGA business. This role is responsible for assisting with the resolution of outstanding balances, reconciling accounts, and supporting effective communication between internal teams, agency partners, and customers.

• Support the collections team in researching and reconciling customer account balances, payments, and discrepancies.
• Review aging reports and assist in identifying overdue accounts requiring follow‑up.
• Investigate and resolve questions related to invoices, commissions, billing adjustments, and unapplied cash.
• Communicate professionally with internal stakeholders, carrier partners, and customers to obtain or clarify information.
• Maintain accurate and timely documentation of collection activities, research findings, and account status updates.
• Assist in preparing reports and summaries related to outstanding balances and collections activity.
• Follow established procedures to ensure compliance with company policies and accounting standards.
• Coordinate with underwriting, billing, and accounting teams to resolve account issues efficiently.
• Perform routine account maintenance tasks, including data entry and updates to customer records.
• Ensure all inquiries and tasks are followed through to resolution in a timely and organized manner.

• Strong written communication skills, with the ability to draft clear and professional correspondence.
• Demonstrated reliability, attention to detail, and consistency in work output.
• Excellent organizational skills and the ability to manage multiple tasks and priorities.
• Strong follow‑up skills to ensure issues are fully resolved.
• Solid research and analytical skills to investigate account balances and discrepancies.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Ability to work independently while also contributing to a team environment.
• Professional demeanor in all internal and external interactions.

• Experience in insurance, accounting, billing, or collections support.
• Familiarity with commercial insurance concepts such as premiums, commissions, and agency accounting.
• Experience working with accounting systems or agency management platforms.

This role operates in a fast‑paced office environment with frequent interaction across departments. Accuracy, confidentiality, and responsiveness are critical to success. Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.

Employees receive a comprehensive benefits package that supports health, financial, and family wellness.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting