Client Experience Coordinator

Position Overview

Andrew Pickett Law is seeking a professional, organized, and service-driven Client Experience Coordinator to join our growing team. This position serves as the first point of contact for clients, potential new clients, and visitors and plays a critical role in creating a welcoming and professional experience for everyone who interacts with the firm. The ideal candidate thrives in a fast-paced environment, communicates professionally, takes initiative, and is committed to delivering exceptional client service.

• Competitive salary based on experience
• Medical insurance
• Paid holidays and paid time off
• Opportunities for professional development and growth within the firm

• Work Location:
  
  In Person
• Schedule:
  
  Monday – Friday
• Job Type: Full-Time, Hourly
• Salary:
  Starting at $17.00 per hour
• Background Check Required

• Welcome clients, guests, and vendors warmly and professionally.
• Answer and direct incoming phone calls while maintaining a high level of professionalism and client care.
• Manage the front office area to ensure an organized and professional environment.
• Handle incoming and outgoing mail, packages, and deliveries.
• Assist with administrative and clerical tasks, including scanning, copying, data entry, and file organization.
• Support the Intake Department with prospective client communication and intake-related administrative tasks.
• Follow up with potential new clients regarding consultations, documentation, and contract completion.
• Make reminder calls and send communications regarding appointments and requested information.
• Maintain accurate data entry and documentation within the firm’s systems.
• Assist with collecting client feedback and online reviews.
• Provide administrative support to attorneys and staff as needed.
• Assist with special projects and operational tasks as assigned.

• 1+ year of experience in a receptionist, customer service, administrative support, or client-facing role preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Professional demeanor with strong interpersonal skills.
• Comfortable learning and using technology and office software systems.
• Experience in a law firm or medical office is a plus, but not required.
• Ability to thrive in a fast-paced, high-accountability environment.

$17 per hour starting salary