Patient Experience Coordinator - Front Desk

Description

We are a small physicians' office with 4 providers. We have a beautiful new office that looks over the Indian River Lagoon. We are looking for someone who is going to fit in well and stay for a long time.

Job Responsibilities

• Serve as the face of the company, offering friendly service to those entering the practice or calling in on the phone
• Greet people entering the building, answer questions, provide directions
• Ensure that patient intake forms are completed and updated in our electronic medical record - health insurance records, verifications, consents, identification (IDs), etc
• Address referral requests the same day they are received.
• Manage the clinical schedule by making, canceling and rescheduling appointments
• Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system.
• Work to minimize phone calls going to voicemail - ideally there should be no need for voicemails during business hours.
• Work the Self pay worklists in Athena once per week to try and clear those.
• Maintain the reception area, keeping it clean and free of clutter

Qualifications

• High school diploma or GED
• Computer proficiency
• Strong verbal and written communication skills
• Ability to work independently

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Automatic employer paid 3% 401K contribution
• Health insurance
• Paid time off

Schedule:

• 8 hour shift Mon-Thur
• Half-day Friday!

Location:

• Melbourne, FL 32901

Experience:

• Customer service: 1 year (Preferred)
• Experience in Athena One and/or Phreesia a plus

Work Location:

One location

- Good people skills

- Comfort talking on and answering the phone

- Outgoing personality

- Comfort with computers

- Decent typing skills