Customer Experience Specialist

At Orion
180, we don’t just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.

Orion
180 is proud to call two vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, location places us in a dynamic center of culture, business, and entertainment, keeping us deeply connected to innovation and growth.

Start Your Career with Orion
180 – A Path to Growth and Success! Launch Your Career with Us! Comprehensive In-House Training Provided! Are you ready to take the first step in a rewarding career? Join our dynamic team at Orion
180 in Melbourne, FL and embark on a journey filled with growth opportunities. This isn’t just a job—it’s the start of a career that can lead you into roles in underwriting, inspections, claims, and beyond.

• Handle inbound and outbound calls from agents and policyholders in a fast‑paced call center environment.
• Provide accurate information on policies, billing, payments, and underwriting processes.
• Navigate multiple computer applications with speed and accuracy to research and resolve inquiries.
• Assist with quotes, policy changes, and documentation using our paperless technology systems.
• Learn and apply underwriting guidelines and manuals to assess and process insurance risks.
• Collaborate with internal teams such as Underwriting, Claims, and Operations to deliver a seamless customer experience.
• Maintain high standards for call quality, accuracy, attendance, and customer satisfaction.

• Education:
  • High‑school diploma or GED required; must be at least 18 years old.
• Preferred:
  • Experience working in a call center, customer service, or insurance environment.
• Licensing:
  • Ability to obtain a Florida Personal Lines or General Lines license (company‑supported).
• Skills:
  • Excellent verbal and written communication and active listening.
• Technical Proficiency:
  • Familiarity with Microsoft Office and database systems.
• Personal Attributes:
  • Dependable, punctual, eager to learn; positive, team‑oriented attitude focused on growth and excellence.

Regularly required to sit, stand, walk, and use standard office equipment; lift light objects (≤ 25 lb); occasionally bend, twist, or squat to open/close cabinets or reach for files. Capacity to communicate verbally and in writing and to work a regular schedule, including extended hours as needed.

• Dynamic on‑site role in a fast‑paced collaborative team culture.
• Competitive base pay and performance bonuses.
• Career growth through mentorship, growth tracks, and professional development.
• Benefits: medical, dental, vision, 401(k), paid holidays, PTO, and more.

Orion
180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may call (321)‑218‑2473 to request assistance.

$21.64 – $22.64 USD per hour (Melbourne, Florida)